Sr Manager Account Management, Airline Distribution

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

The Senior Manager, Account Management, Airline Distribution will be responsible for overseeing a team of 7 Account Mangers that provide support to the GDS day-to-day technical needs for airline customers all over the world, while supporting Sabre’s top airline customers.

The successful candidate will serve as an escalation point of contact the team and also for our airline GDS distribution customers and support desk staff by offering technical expertise, analysis and insights and effective problem solving.

The team member will manage and diffuse customer escalations. Viewed as a subject matter expert in functionality of the Sabre and Abacus GDS (1S / 1B).

This role provides a level and depth of understanding of the Sabre and Abacus (Sabre APAC GDS) that allows us to be strategic partners with our airlines;

identify their operational needs, be their technical consultants and create an environment where they want to do more business with Sabre.

This role requires a customer-centric thought process as well as advanced sales skills and is critical for building and maintaining strong relationships.

Responsibilities :

Voice of the Airline for products enhancements and new products request

Coordinate product implementations and new carrier implementations

Subject Matter Expert on all GDS products and solutions offered in the Airline GDS Distribution portfolio

Collaborate and consult with Airline and Agency Account Directors to identify Airline product needs, what each airline can support, what the market needs and where Sabre can show value

Train and share product knowledge and resources with Account Directors

Provide contract interpretation, content disparity review and market competitiveness

Partner with various business units to identify technical and process related solutions to issues

Ensure customer escalations and critical issues are resolved within agreed and aligned timelines

Collaborate with cross-functional Product, Support and Marketing teams connected to projects in the Global market to ensure customer requests are handled appropriately and in a timely manner

Identify initial solution requirements through discovery sessions with customers

Exceptional communications skills with the ability to articulate product and business relationships and their benefits

Work with commercial and sales teams to identify and generate new business opportunities

Translate technical requirements into an understandable manner to a variety of audiences

Strong interpersonal, relationship-building and team-building skills

Self -motivated, proactive, and very well organized

Team management skills, support, guide and encourage team members to perform at their best level

Preferred Requirements :

GDS Technical / systems knowledge

Experience working in a team-oriented, highly collaborative environment is essential

Leadership, communication, and presentation skills

Business acumen, critical thinking, and analytical skills

Resourceful, action-oriented individual who possesses a sense of urgency and knows how to overcome obstacles to get things done in a timely fashion

Strong interpersonal, relationship-building and team-building skills

Self -motivated, proactive, and very well organized

Sabre Offers The Following Outstanding Benefits :

Very competitive compensation

Generous Paid Time Off (25 PTO days)

4 days (one day / quarter) Volunteer Time Off (VTO)

5 days off annually for Year-End Break

We offer a comprehensive medical, dental and Wellness Program

12 weeks paid parental leave

An infrastructure that allows flexible working arrangements

Formal and informal reward, recognition and acknowledgement programs

Lots of fun and engaging employee development events

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at .

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity / affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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