Description
Operations Team Lead (Crocs / HeyDude) : Full-Time (40 hrs / wk)
As an Operations Team Lead, you will play a vital role in providing exceptional experiences and service to our consumers on a daily basis.
Our responsibilities will include overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives.
This role offers opportunities for growth alongside our exceptional teammates and industry partners.
- Deliver outstanding service to our consumers using our C.H.A.R.M. / V.I.B.E.S. service model
- Maintain consistent operational standards, both on the sales floor and in the backroom through coaching training and accountability
- Lead the store team in meeting and exceeding performance metrics including sales, consumer service, and other targets
- Coordinate, delegate, prioritize and meet store deadlines, following up on daily activities within the building
- Proactively contribute t creating an enjoyable team environment that encourages the sharing of suggestions, ideas, and concerns
- Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
- Support team members in the daily execution of retail operations such as POS system management , stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintenance of cleanliness and recovery standards
- Adhere HEYDUDE Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
- Must be 18 years or older
- 2 3 years of total retail experience; candidates with previous store leadership roles are preferred
- Proven leadership skills with the ability to challenge, empower, and drive team results
- Excellent communication skills (written and verbal) when interacting with store team members, operations managers, district managers and corporate partners
- Valid driver’s license and clean driving record may be required
- Desire to succeed in a high growth, fast-paced retail environment
- Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
- The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Ability to move merchandise with appropriate equipment to and from backroom and sales floor daily
- Ability to place and arrange items on all shelves and racks daily
- Ability to climb and descend ladders carrying merchandise daily
- Ability to lift 30 pounds or more with assistance daily
- Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store daily
- Ability to also be required to stand, walk, kneel, or balance for a duration of time daily
- Ability to read instructions, reports, and information on computer / register screens and to key information into computer daily
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