Proactive Customer Recall Agent (Remote - Ohio)

Description

About the Role

Location : Remote - Ohio residents

If you like to connect with people and build positive, lasting relationships, this could be a great career move for you especially if you’re interested in working from home.

This is more than just a customer support job at Morley. It’s a way for you to make a difference in the automotive industry with a leading auto manufacturer.

What You'll Do

• Via phone or email, provide excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product
• Proactively contact customers to help them have the ultimate customer care experience so they are happy with their purchase
• Support the department and team leads with operational projects
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 8 - 5 Eastern time; closed on some holidays TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Computer navigation and telephone skills
• Typing skills
• Able to problem solve and take part in discussions as a consultant
• Able to negotiate / create solutions that meet client, customer and Morley objectives
• Have a strong work ethic, an ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to detail
• Able to build positive, lasting relationships with your customer base
• Have a full understanding of project operational and workflow processes to meet quality and productivity guidelines

Eligibility Requirements

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts between 9 and 9 Eastern time, Monday to Friday (no weekends!)
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

Degree in relevant or related field

Remote Work Requirements

• Ohio resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

direct link to video :

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc : Free online access to doctors 24 / 7
• 24 / 7 nurse help desk
• Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services
5 days ago