Head of Consumer Direct Originations

VP of Mortgage Originations (Recapture)

Locations : Salt Lake City, Jacksonville, or Dallas, TX

Position Summary :

The Vice President (VP) Consumer Direct Originations is a senior leader supporting our mortgage loan origination product offerings to our customer base, contributing to the overall strategy, development and execution of our mortgage originations business platform.

The VP is responsible for delivering superior service, communication and production support to internal and external stakeholders, ensuring smooth consumer transactions from start to finish.

This role includes managing team development, performance, compliance with state and federal laws, continuous improvement through data, technology management, and effective customer communication.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Develop talent to build out the Consumer Direct team to staff all origination functions including sales and operations with a focus on scalability and continued growth.
• Serve as our clients Qualified Individual and / or Branch Manager to obtain and maintain all state mortgage origination license requirements, including all education requirements.
• Own and manage the budget, understanding drivers and overall costs to run the Consumer Direct Originations operation efficiently.
• Work with the sales team to streamline efforts and maximize funded volume by minimizing gaps and errors.
• Create, review and implement job aides for Consumer Direct team and monitor changes in investor standards and government regulations, updating policies and procedures accordingly.
• Design, implement, and manage performance metrics relevant to organizational goals, ensuring data accuracy, adherence to agency guidelines, industry best practices and compliance with all state and federal.
• Drive measurable improvements by optimizing workflows through technology and best practices.
• Provide leadership and guidance to direct and indirect reports, fostering a culture of continuous development and performance excellence.
• Identify and act on opportunities for business and process improvements.
• Evaluate and respond to internal and external reviews and audits related to quality assurance, GSE and Agency guidelines, compliance with state and federal laws and regulations and other related areas.
• Collaborate with IT for system upgrades and emerging needs.
• Manage third-party providers to ensure compliance with Service Level Agreements (SLAs).
• Leverage data to drive process improvements and customer satisfaction, updating policies and procedures as needed.
• Handle additional responsibilities as requested by management to achieve company goals and operational improvements.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Equivalent experience10+ years of management experience, with at least 5 years in mortgage origination operations including GNMA, FHA, Veterans Affairs (VA), Fannie Mae (FNMA) and Freddie Mac (FHLMC).
• 5+ years of proven experience driving measurable operational improvements using data.
• 5+ years of experience in workflow optimization in mortgage originations.
• Proficiency with MS Office Suite and mortgage origination systems, particularly Encompass.
• Applied knowledge of capital market requirements, state and federal regulatory requirements, government-sponsored enterprise loan programs, FHA, VA and USDA agency guidelines, and mortgage documentation.
• Experience in leading a highly efficient mortgage operations and sales team.
• Experience leading or being a key stakeholder in digital transformation initiatives.
• Experience implementing and driving operational efficiencies with in-house or third-party technology.
• Experience using analytics to uncover insights and drive improvements (e.g., regression analysis, ad-hoc queries).
• Excellent verbal and written communication skills.
• Ability to manage operations, sales and / or capital market functions in changing business / market conditions.
• Self-driven, highly responsive, and analytical with a proactive approach to implementation and growth positioned
• Demonstrated ability to lead, develop, and mentor staff, fostering a positive work environment.
• Strong planning and organizational skills, with the ability to meet deadlines and deliver high-quality output.
• Ability to make timely, difficult decisions even in challenging situations.

Certifications, Licenses and / or Registration :

NMLS state licenses enabling VP to serve as Branch Manager and Qualified Individual.

Education / Experience :

Bachelor's degree (B.A.) from four-year College or university; or equivalent experience in mortgage banking originations management.

Language Ability :

Ability to read, analyze, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills :

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; accounts receivable and accounts payable software;

electronic mail; internet software; order processing software; inventory software; database software; and loan servicing systems.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.