Restaurant General Manager

SMASHBURGER

Restaurant

General Manager

Our first Smashburger restaurant opened in 2007 with one

single notion in mind; to serve a better burger ! Better burgers takes

better service, support and teamwork. That's why we

treat our team members fairly in a diverse and safe environment. With

an average of 10 restaurants opening each year, we invest in building internal

opportunities for our teams’ learning and growth. We just build better . Better

Burgers. Better Teams. Better Experiences.

Better

Benefits : Build a better experience work & lifestyle!

• Quarterly Bonus
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free

meal each shift they work

• Paid time off vacation and sick*
• Medical, Dental and Vision Options*
• 401K match (21 and older)
• Flexible schedules in a fun, family

friendly, team environment

• Employee Assistance Program
• Fast track for career opportunities
• Free uniform
• Eligibility based off of time in

position and average hours worked

Referred employees

must be manager level and in good standing & Referee must be employed with

Smashburger at time of payout. Bonus is paid in two distributions

Restaurant

General Manager Responsibilities

Reporting to the Director of Operations / District

Manager and is the primary support for the management teams in their respective

restaurant location.

Manage

the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees

Promote

a fun and positive work environment

Develop

future leaders for the company

Manage

the effectiveness of people focused processes and systems

Ensure

individual unit is always staffed adequately which includes : employee

retention, communicating staffing needs to DO / Recruiting and checking ATS each

morning for new applicant flow, including the selection, development and

performance management of employees

Provide

initial and ongoing training to all employees within the unit utilizing

SmashConnect LMS, and 4 step method of training

Reward

and recognize employee performance that exceeds company standards

Engage

in talent reviews and performance conversations for all RM / RS in their

respective restaurant

Partner

with Human Resources Business Partner (HRBP) to manage progressive disciplinary

processes that arise with the unit

Resolve

all employee relations issues with the assistance of the DO / SDO and HRBP

Manage

with integrity the daily completion of operational check lists to include

Line

checks and uniform standards

Opening / closing

check lists

Safe

and deposit logs

Manage

FSC operational standards daily and complete a corrective action plan for every

FSC audit performed by SDO, DO, and QM

Manage

the guest experience metrics (NPS and OSAT) and resolve all guest complaints

within 24 hours of the incident through use of Medallia

Ensure

all food safety standards are followed and in compliance with all local health

departments

Exemplify

guest service on each shift of the day and communicates SIZZLE service

standards to the employees

Manage

the successful onboarding and training for all new employees

Facilitate

routine management communication

Manage

the businesses spends through allocations and usage of company declining budget

Manage

COGS through PAR ordering management, inventory, and FIFO reporting

Manage

spending in accounts cleaning, small wares, and operating costs

Follow

and ensures company cash policies to ensure minimal losses through theft or

shortages

Build

sales through community involvement and improvement of FSC operations within

the unit

Manage

labor cost through effective wages within the hourly minimums in accordance to

state laws

Participate

in P&L reviews with SDO and DO

Build

schedules based on company forecast tool and allowed labor percentages. While

reacting daily to sales trends and reducing labor scheduled when needed

Manage

local store marketing programs as assigned

Restaurant General Manager Requirements

years of Restaurant General Manager experience in restaurants

Flexible

to work nights, weekends, and holidays

Follow

Smashburger uniform standards

Ability

to follow all guidelines and procedures set forth by Smashburger, local, state,

and federal employment regulations

Must

successfully complete Smashburger training program

Possess

strong communication skills, both written and verbal, to effectively

communicate with restaurant management, front line employees and corporate

support teams

People

management skills to effectively select, assess, coach / counsel, develop,

motivate, and lead restaurant teams

Excellent

attention to detail

Proven

time management, consistency, and organizational skills

Highly

motivated, self-directed, and results driven

Physical

ability to stand for extended periods of time and to move and lift boxes of

food / supplies up to 50 lbs.

Ability

to work in high and low temperatures

All applicants and employees have an

equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of

equal employment opportunity. We prohibit

unlawful discrimination against applicants, prospective applicants or employees

on the basis of age 40 and over, race, sex, color, religion, national origin,

disability, genetic information, sexual orientation, gender identity, military

or veteran status, or any other applicable status protected by state or local

law. This prohibition includes unlawful

harassment based on any of these protected classes. Unlawful harassment includes verbal or

physical conduct which has the purpose or effect of substantially interfering

with an individual’s work performance or creating an intimidating, hostile, or

offensive work environment. We maintain

a workplace free of racial slurs and bias. This policy applies to all

employees, including managers, supervisors, co-workers, and non-employees such

as customers, clients, vendors, consultants, etc. Any conduct in violation of

these company policies is also a violation of the law. Employees who engage in, ratify, or

perpetuate discrimination, harassment or retaliation will be subject to

disciplinary action, up to and including immediate discharge.

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