CUSTOMER SUPPORT SPECIALIST (F/M/D)

Location : Berlin, BE, DE

Date posted : Sep 22, 2021 Job Function : Customer Service Job Type : Permanent Job Requisition ID : 9016 Customer Support Specialist (f / m / d)

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

About the Unit

Yara has an ambitious strategic agenda to be the crop nutrition company for the future and is taking lead in the development towards sustainable agriculture and digital tools, to contribute to solving the challenges which the agricultural industry is facing globally.

We have a worldwide presence with sales to 150 countries and around 17 000 employees. The newly established function, Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offering and the way we work.

About Crop and Digital Solutions

Yara aims to be the crop nutrition company for the future and is leading the development of sustainable agriculture and digital tools to contribute to solving global agricultural challenges.

We have a worldwide presence with sales teams in 150 countries and around 17,000 employees. Yara Farming Solutions, will lead the transformation towards more sustainable and efficient food production, by innovating our offerings and the way we work.

Digital Ag Solutions is responsible developing and scaling new on-farm digital and integrated tools and solutions for an efficient and transparent food system.

Responsibilities

You Can / Will :

The customer support team will be responsible for ensuring any issues our customers are having are resolved in a timely manner.

As a part of the customer support team, you will work directly with our customers, leveraging your subject matter expertise and internal teams where needed to resolve issues, the team is also responsible for identifying trends in customer queries and issues, which is achieved through categorizing issues within our ticketing system.

• Understand multiple products and have expert level knowledge to solve customers problems and questions.
• Leverage your experience in agronomy to help us active and maintain best in class customer satisfaction levels for resolution of tickets.
• Support customer requests via our ticketing system and categorize appropriately allowing recommendations to be made on potential process improvement opportunities
• Support our team in meeting target Service Level Agreements for our customers.
• Manage multiple customer queries at once in a timely and organized manner.
• Keep up with product releases and feature updates / changes etc.

Profile

You Have

• Understanding and experience of agriculture, farming, and precision agriculture.
• Exceptional written and spoken English language skills, and an additional European language is essential.
• At least 2 years of experience in a customer facing role
• Proven track record of high achievement against SLA goals and metrics
• Ability to solve complex customer problems and act as a single point of contact for the customer.
• Experience with Zendesk or similar ticketing system.
• Relevant University degree.

Additional Information

You Get

• To directly impact on products that provide real value to farmers and industries based on an honest business model.
• A flexible yet stable environment in the newly founded digital unit of a global company.
• Flexible working hours and support for part time working models.
• Support for personal development, trainings, conferences and continuous learning.

Contact details

Padelis Kollias

Talent Acquisition Manager

[email protected]

Knowledge grows through differences

Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do.

To deliver on this, Yara has firmly anchored Diversity & Inclusion (D&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassador networks.

Job Segment : Agricultural, Sustainable Agriculture, Agronomy, Scientific, Agriculture, Part Time, Engineering