Roadside Assistant Coordinator- Dispatcher

Job Description

Job Description

1st Shift

Responsibilities :

Administrative Responsibilities :

• Assist customers with OTR breakdown incidents from initial call in to completion of incident in a professional / courteous manner in accordance with Star’s standards and expectations.
• Coordinate each incident thoroughly and ensure proper notes and data are entered into SBS system to easily identify incident details.
• Locate and assign a preferred vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved.

Ensure vendor is assigned an SBS reference number at time of initial report / call in.- Communicate to customers, periodic incident updates throughout duration of OTR incident to ensure customers are aware of all incident details.

Utilize proper OTR incident tracking tools as provided by SBS Program Manager to properly track each incident and to assist in retrieval of invoices from vendors.

Ensure all data on invoice is correct and provide vendor with purchase order number.

• Assist SBS Program Manager and Administrator with retrieval of National Account tire vendor invoices when necessary and as directed.
• Handle conflicts professionally, properly, and report all conflicts to SBS Program Manager to ensure proper follow up is executed.
• Develop, maintain and distributes weekly & monthly SBS and branch performance reports as determined by SBS Program Manager.

Qualifications :

• Excellent communication skills
• Excellent ability to multi-task
• Conflict resolution skills
• Proficient in Microsoft Excel and basic office applications
• Excellent organizational and time-management skills
• Good understanding of maintenance practices / procedures within our industry
• Experience in managing and working with vendors
• Enthusiasm it’s contagious!

Physical Demands :

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to talk and hear
• The employee frequently is required to stand; walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; and climb and balance
• The employee is occasionally required to stoop, kneel, crouch, or crawl
• The employee must occasionally lift and / or move up to 15 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception

Work Environment :

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• The noise level in the work environment is usually moderate
1 day ago