SERVICE ADVISOR / WITH EXPERIENCE

We are looking for an Experienced Service Advisor with an outgoing personality and is a Team Player.

CDK experience is helpful.

Company Information :

George Nunnally purchased the Chevrolet Franchise in 1986 from Bud Walton. The new George Nunnally Chevrolet started out with 13 employees and has now grown to over 70.

We have always supported our local communities which include, Youth Sports, local schools, the Boy's & Girl's Club, the Northwest Arkansas Community College and many more.

To make roads safer in NW Arkansas for Cyclists & Drivers we have partnered with Bike-NWA. We are the only family owned Chevrolet Dealership in NW Arkansas.

We have many long term employees and provide a friendly, positive place to work. Come join our family and see what a difference it will make in your life.

In the infamous words of George himself Just Try Me.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.