Bilingual Sales Team Lead

VirtualVocations
Astoria, New York, United States
Full-time

A company is looking for an ICS Bilingual Sales Team Lead.Key ResponsibilitiesEnsure Integrated Customer Services meet program deliverables and provide first-line support for escalationsMonitor real-time performance, conduct quality assurance, and assist in training and coaching staffAct as a Subject Matter Expert for various product categories and support day-to-day operationsRequired QualificationsBilingual in English and Spanish3-5 years of experience in customer service and / or data entryExperience operating a telephone system and processing dataProficient in Microsoft Office applicationsAbility to work flexible hours, including evenings and weekends as needed

4 hours ago
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