A company is looking for a Service Desk Analyst to provide technical support and customer service to users.Key ResponsibilitiesHandle incoming calls, emails, and chats, tracking all information in the ticketing systemProvide technical support for basic end-user issues and perform user administration tasksParticipate in knowledge management and escalate unresolved issues to appropriate resolver groupsRequired Qualifications2+ years of experience in technical support or helpdesk rolesGood understanding of operating systems and application softwareProficiency in Microsoft Office applicationsExperience in hardware and software asset managementAbility to accurately log Service Desk tickets using tracking software
IT Service Desk Analyst
A company is looking for an IT Service Desk Analyst to provide remote and deskside technical support for computer hardware, software systems, and mobile devices. ...
Service Desk Analyst
While providing the highest level of customer service, the Service Desk Analyst I answers incoming calls, tracks all information in a call tracking system, uses a knowledge management tool along with their expertise to resolve level 1 incidents in a timely fashion. The Service Desk Analyst I escalat...
Service Desk Analyst
A company is looking for a Service Desk Analyst to serve as the first point of contact for IT-related requests. Key Responsibilities:Respond to tickets and phone calls, ensuring adherence to Service Level AgreementsDocument troubleshooting activities in a centralized ticketing systemProvide remote t...
IT Service Desk Specialist
A company is looking for an IT Service Desk Specialist to provide technical support and enhance user experience. ...
Business Strategy Analyst
The Business Strategy Analyst provides support to the entire Customer Service team by developing, facilitating, and implementing projects aimed to contribute to the overall company success. Collaborates with business stakeholders to collect, organize, and analyze data for the purpose of evaluating a...
L2 Desktop Support Engineer
Job Title: L2 Desktop Support Engineer. Provide Touch Support / Smart hands Support to verify functionality or testing. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Install desktop/Laptop, printers/scanners, and ot...
Desktop Support Technician
Our client is in need of a Tier 3 Desktop Support Technician to alleviate some of the ticket load from their team. This technician will primarily be responsible for supporting the Network and Label Printers but will also be responsible for supporting troubleshooting issues with Hardware, Software, A...
Business Analyst (Remote)
The Business Analyst will work collaboratively across all departments and communicate solutions and strategies clearly to stakeholders, facilitators, and partners. Develop Business Requirements/Functional Spec documents, translate high-level business requirements into functional requirements,. Resea...
Senior Data Analyst
Ensures data integrity and compliance by performing data cleansing, data audit and/or data validation. Ensure data integrity and compliance by performing data cleansing, data audit and/or data validation. Provides business process, system support and data quality governance through data coordination...
Entry-Level Data Analyst (Remote)
D Aceto Services LLC is seeking a motivated and detail-oriented Entry-Level Data Analyst to join our team. Help maintain data integrity and accuracy within databases. In this remote position, you will work closely with various departments to analyze data, generate insights, and support decision-maki...