NetTech Job Description : (Remote)
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Candidate will provide Tier 1 technical support delivery for Ciena deployment services projects.
- Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
- Candidate will be responsible for the collection, validation, and submission of network test records.
- The candidate will perform advanced provisioning and troubleshooting activities, and network software upgrades.
- Candidate will provide remote technical support and troubleshooting assistance, and to act as a trainer / mentor to deployment technicians working in the field.
- Candidate will be working closely with the Ciena Project Management team and will provide them with technical advice as needed.
- Candidate will be researching solutions to complex technical problems and will escalate issues to the next level of support when necessary.
- Will be drafting and executing intermediate to advanced network test plans, and non-intrusive Methods of Procedure (MOPs)
Required Skills
- Fundamental knowledge of various Ciena products, possess a s trong technical aptitude, and have a desire to learn new products and technologies.
- Advanced knowledge of one or more major Ciena product lines. Ciena 6500 product knowledge is essential.
- The ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades.
- The ability to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.
- Ability to effectively work independently from a remote location, without direct supervision, while also collaborating as part of a team, and meeting team objectives.
- Must possess excellent written and verbal communication skills
- Some US and international travel will be required.
- Must possess a valid US driver's license.
Required Experience
- Technical Degree or Bachelor's Degree (CS,EE), or equivalent experience.
- 1-2 years working with field deployment team and service partners is desired.
- Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.
- Previous remote support experience would be a plus.
NetTech (Technical Support Technician)
Candidate will provide remote technical support and troubleshooting assistance, and to act as a trainer/mentor to deployment technicians working in the field. Candidate will provide Tier 1 technical support delivery for Ciena deployment services projects. Candidate will be researching solutions to c...
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Candidate will provide remote technical support and troubleshooting assistance, and to act as a trainer/mentor to deployment technicians working in the field. Candidate will provide Tier technical support delivery for Ciena deployment services projects. Candidate will be researching solutions to com...
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