Food & Beverage Supervisor

Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry;

including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position ranging from $15-$20 hourly DOE plus benefits.

Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto.

Position Purpose : The Food and Beverage Supervisor is responsible for supporting the Team in making sure that food & Beverage operations run smoothly by supporting a culture of service within the team for the front of the restaurant.

The Food & Beverage Supervisor is an essential support to the Front of House team in creating unforgettable dining experiences for guests.

Supervisory Responsibilities : Host, Café Attendant, Server, Bartender, Busser, Food Runner

Essential Duties and Functions / Responsibilities / Tasks :

• Work under direction of Outlets Manager.
• Communicate daily with Kitchen leadership regarding job assignments and required timeframe.
• Maintain high level of positive and professional approach with employees, coworkers, and guests.
• Maintain a proper flow of service and FOH staffing levels during shift.
• Create and post schedules for all Front of House team members, and support the Director of Operations in recruitment, training, assigning work, appraising performance, and addressing complaints and resolving problems.
• Oversee activities of restaurant staff and expedite customer orders as needed, per company standards and policies.
• Maintain good working relationships with suppliers and identify opportunities to decrease operational costs.
• Work with the back of house team in your venue to ensure that all guest requests are met.
• Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints.
• Resourcefully solve any issues that arise and seize control of any problematic situation.
• Uphold company food safety, food handling, cleanliness, and sanitation requirements to ensure the health and safety of our guests and staff.
• Order supplies to stock inventory appropriately.
• Other duties as assigned consistent with the functions of this position as needed at the property.

LD2022 #MSL HC3

Requirements

• Excellent verbal communication and ability to multitask.
• High school diploma or equivalent experience / training. Post High school degree, Hospitality preferred; or equivalent combination of education and experience.
• 2-3 years of kitchen supervision or equivalent combination of education and experience; luxury branded hospitality experience preferred.
• New Mexico Food Handler Certification, and Alcohol Server Certification.
• Ability to work on your feet for eight hours or more.
• Knowledge of Restaurant Point of Sale systems.
• Must be able to lift / push / reach for / carry 30+ pounds frequently.

NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Description $15-$20 Hourly DOE