Overview
As an Owner Services Specialist, you are responsible for ensuring a seamless experience for our Owners. From the moment they join Flexjet you become the aviation professional for the organization to the Owner.
As relationships are established profiles are built, creating an atmosphere with foresight to anticipate their every need for travel.
You must have a passion for helping others to be a successful Owner Services Specialist.
Responsibilities
- Provide world-class service during every interaction with our clientele
- Effective listening skills for telephone conversations
- Professionally handle a high volume of incoming calls and E-mails
- Schedule travel and other accommodations based on individual needs
- Ability to understand contract terminology
- Proactively communicate any changes, delays or other potential disservice concerns
- Respond quickly to any questions / inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details
- Work closely with operations / internal departments to resolve conflicts and serve as an owner advocate when appropriate
- Perform other related duties and responsibilities as requested
- Show flexibility in adapting to a continually changing industry
- Understand and follow standard operating procedures
Qualifications
EDUCATION & EXPERIENCE
- Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and / or hospitality field is preferred
- 1-3 years of customer service experience in a high-end service industry
- Background in aviation a plus
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
- Knowledge of use and operation of standard office equipment
REQUIRED SKILLS
- Have strong attention to detail and ability to finish any given task to completion
- The ability to work in a team atmosphere, and manage a flexible schedule
- The OSS will be required to demonstrate knowledge of Flexjet’s products and programs and have the ability to interpret contract information as it pertains to the specific customer
- Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment
- Strong interpersonal, verbal / written and presentation skills are necessary to perform job at the expected level
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
Software Powered by iCIMS
Owner Services Specialist (BOS)
As an Owner Services Specialist, you are responsible for ensuring a seamless experience for our Owners. You must have a passion for helping others to be a successful Owner Services Specialist. From the moment they join Flexjet you become the aviation professional for the organization to the Owner. W...
Customer Sales and Service Representative
With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us. Instilling confidence and loyalty in the customers through thoughtful listening, u...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Customer Support Specialist (Remote)
D Aceto Services LLC is seeking a dedicated and enthusiastic Customer Support Specialist to join our remote team. In this role, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter. Document customer inter...
Customer Sales & Service Rep II
Train new Customer Sales & Service Representatives, Customer Service Associates and Clerk/Tellers in entry-level work and customer service standards; and review new procedures and services with trained staff. Greet and assist customers in a professional and personally responsive manner in accord...
Remote Customer Service/Sales Representative
Provide attentive customer service and any necessary administrative support in response to members' needs. Previous experience in sales or customer service. Schedule virtual appointments with customers via Zoom. Educate customers on the features and benefits of our products. ...
Customer Service Representative - State Farm Agent Team Member
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Previous customer service experience preferred. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the communit...
Customer Success Specialist (Boston)
We're seeking a dynamic individual from an HR background to step into the pivotal role of Customer Success Director to build a world-class Customer Success Program that ensures we delight each customer as best we can. Have a minimum of 3-5 years experience in either an HR or Customer Success rol...
Personal Insurance Customer Service Representative
Customer-Centric: Proven track record of exceptional customer service and ability to build enduring customer relationships. As an integral part of our team, you will play a critical role in managing customer accounts, providing exceptional service, and enhancing our customer relationships. Collabora...
Teller/ Customer Service Representative
Works under the direct supervision of the Member Services Managers and/or the Head Tellers to service the members of the Credit Union and to meet sales goals. Performs other Member Services duties and tasks (accounts, loans, other services, etc. He/She also performs member services duties and opens/...