RN, Transfer Coordination Specialist (Hiring Immediately)

Description

Summary :

The Registered Nurse Transfer Center is responsible for evaluating,

coordinating, processing, screening, and documentation of patient transfers

into the CHRISTUS Health System. The CHRISTUS Transfer Center RN will

collaborate with relevant business partners for appropriate level of care and

transport of patients into the CHRISTUS Health system. The CHRISTUS Transfer

Center will be responsible for obtaining appropriate medical and demographic

information and coordinating communication between the referring and receiving

physician as well as between healthcare facilities. The CHRISTUS Transfer

Center RN will efficiently engage appropriate departments in the transfer

process. The CHRISTUS Transfer Center RN will utilize problem solving and

customer service skills to determine the best course of action for the

patient, the physician, and the hospital by working closely with facility

House Supervisors, referring physicians, ED and inpatient staff to ensure the

effective and efficient transfer of every patient. This position requires the

full understanding and active participation in fulfilling the Mission of

CHRISTUS Health. It is expected that the associate demonstrate behavior

consistent with the Core Values. The associate shall support CHRISTUS Health’s

strategic plan and the goals and direction of their Performance Improvement

Plan (PIP)

Responsibilities :

Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (i.

e. physicians, case managers, nurses, administrators, and colleagues)

• Maintains a high level of professionalism at all times
• Maintains a patient-centered mentality at all times
• Anticipates and prioritizes critical transfer issues
• Appropriately escalates concernsbarriers that require administrative judgment based on hospital policies and procedures
• Appropriately escalates concernsbarriers that require administrative judgment based on hospital policies and procedures
• Accepts new assignments and performs additional duties as requested in a professional manner
• Working collaboratively with team members, the CHRISTUS Transfer Center RN uses and follows specific protocols, policies, procedures and established resources to ensure appropriate and efficient transfer
• Maintains timely knowledge of all current and future transfer requests
• Collaborates with CHRISTUS hospital’s ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer
• Works closely and proactively with House supervisors to understand daily capacity, availability and patient flow
• Remains proficient in EMTALA
• Utilizes ability to organize and prioritize multiple complex tasks
• Utilizes ability to problem solve and make decisions quickly
• Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring and evaluation
• Responds to all callers with the aid of computer systems and databased
• Proficient in using the transfer center software
• Knowledgeable in Meditech
• Attends team meetings, in-services, and trainings to maintain up to date knowledge of software systems and new processes
• Establishes and maintains a high degree of awareness and knowledge of hospital’s medical staff, services and special programs
• Communicates with House Supervisors at the hospital to access bed availability and changes in service availability, each shift
• Collaborates with team members to maintain standard call lists
• Regularly updates service availability and contact information
• Stays up to date on new physicianservice changes by reading emails and attending team meetings

Requirements :

• Associates Degree in Nursing
• RN License in state of employment or compact

Work Type : Full Time

Full Time

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