Search jobs > Saint Paul, MN > Contact center manager

Contact Center Operations Manager

VirtualVocations
Saint Paul, Minnesota, United States
Full-time

A company is looking for a Contact Center Operations Manager to support its growing business operations.Key ResponsibilitiesOversee daily operational processes and performance metrics for the contact centerManage Workforce Team processes including forecasting and schedulingDrive continuous improvement by fostering a data-focused approach to contact center processesRequired QualificationsBachelor's degree in business, data analytics, marketing, psychology, or a related field3-5 years of experience in a Contact Center Operations Manager or similar leadership roleProficiency in call center software and CRM systemsStrong proficiency in Microsoft Office Suite and Google WorkspaceKnowledge of industry regulations and compliance standards related to call center operations

12 days ago
Related jobs
Promoted
VirtualVocations
Saint Paul, Minnesota

A company is looking for a Manager, Contact Center Service to oversee client relationships and team performance in a remote setting. ...

Promoted
Center for Energy and Environment
Minneapolis, Minnesota

The Market Transformation Operations Manager will play a key role in the growth and success of the market transformation department by overseeing department operations and administrative functions. Director of Market Transformation and will be a member of the department's team of senior managers. De...

Promoted
VirtualVocations
Saint Paul, Minnesota

A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...

Target
Woodbury, Minnesota

Engineering & Facilities, Senior Operations Manager. Whether it’s through focusing on regional or upstream distribution centers or import warehouses, you’ll have a chance to positively impact thousands of fellow team members and Target guests worldwide. You will establish and reinforce a long-term v...

Promoted
VirtualVocations
Saint Paul, Minnesota

A company is looking for a Supervisor, Contact Center Operations. ...

Target
Fridley, Minnesota

There’s so much good work to be done, from Distribution Center Operations, where process and problem solving drive our results, Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we’re always analyzing and re...

Pentair
Golden Valley, Minnesota

We have an opportunity for a Manager, Security Operations Center to join our Golden Valley, MN team. Maintain up-to-date knowledge of the latest security threats, trends, technologies, and best practices, integrating this knowledge into SOC operations and the broader security strategy. ...

Promoted
ECMC Group
Minneapolis, Minnesota

The Program Manager will primarily support the execution of EIF's Accelerator Program. Working alongside colleagues of ECMC Group's Education Impact Fund, the Program Manager will help plan, launch, and execute the Accelerator Program, including recruiting and selecting fellows, sourcing mentors and...

Promoted
TGI Fridays
Minneapolis, Minnesota

To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 36 Man...

Promoted
Target
Minneapolis, Minnesota

Graduate Program is a multi-year executive development program designed to attract, develop and retain talented leaders within logistics and operations. The knowledge and business insight gained while in the program will position you to launch a career at Target. After successfully completing the in...