A company is looking for a Manager, Contact Center Service to oversee client relationships and team performance in a remote setting.
Key ResponsibilitiesMake quick and accurate decisions based on information from the Workforce Planning teamServe as an escalation point for complex client issues and provide guidance to team leadersPartner with the Quality Assurance Leader to monitor and document performance, incorporating feedback into development plansRequired Qualifications7-10 years of significant industry experience in leadership or a related fieldProven track record of developing and coaching high-performance service teamsExperience measuring employee performance against call center metricsBA or BS preferred, in Business Management or equivalent experienceBilingual preferred but not required
Contact Center Service Manager
A company is looking for a Manager, Contact Center Service to oversee client relationships and team performance in a remote setting. ...
Adult Services Manager
Working in Human Services the Adult Services Manager will provide strategic managerial leadership, internally and externally, that integrates programs and services within other areas of the organization. The Adult Services Manager will be responsible for the management, leadership and operations of ...
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Fitness Center Manager on Duty
Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude. During rounds, follow the Manager On Duty tasks. How do we do it? Our employer solutions includefitness center management, on-site coaching and classes, and t...
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to support its growing business operations. ...
Environmental Services District Manager
Maintains contact with clients to ensure satisfaction with services being provided by us. Interviews, hires and orients Environmental Services Managers and Supervisors for facilities in the district. The District Manager manages and directs the overall operations of the housekeeping and laundry depa...
Digital Contact Solutions Manager
Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects. Leading the design and development of Contact Center AI solutions and Conversational AI solutions that improve customer engagement and satisfacti...
Service Center Manager
As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. The overall operation of a service center: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, ac...
GC Retail Customer Service Manager Store 339
As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our cult...
Assistant Service Center Manager
Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center. As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. Responsible for inventory, labor management and financ...