About Us : Leap Brands is working with a dynamic and fast-growing leader in the family entertainment industry, offering a unique blend of entertainment, food, and beverage experiences.
Backed by private equity, we are seeking a seasoned Vice President of Operations (Head of Operations) to play a key role in driving operational excellence and shaping the future of our franchised brand.
Position Overview : As the Head of Operations you will be a crucial member of the executive leadership team, responsible for overseeing and optimizing the operational aspects of our franchised locations.
If you are a results-driven operations leader with experience in the family entertainment industry and a passion for delivering exceptional guest experiences, we invite you to be a part of our exciting journey.
Responsibilities : Operational Strategy : Develop and execute operational strategies that align with the company's goals and drive excellence across all franchised locations.
Franchise Performance : Collaborate with franchisees to ensure adherence to brand standards, operational guidelines, and the delivery of a consistent and high-quality guest experience.
Financial Management : Work closely with the finance team to manage operational budgets, control costs, and drive financial performance across all locations.
Food and Beverage Excellence : Oversee food and beverage operations, ensuring the highest standards in quality, service, and profitability.
Guest Experience : Champion a culture of exceptional customer service, implementing initiatives to enhance the overall guest experience.
Expansion and Development : Partner with the executive team to drive franchise expansion strategies, new location development, and acquisitions.
Supply Chain and Procurement : Manage relationships with suppliers and oversee supply chain logistics to ensure efficient and cost-effective operations.
Team Leadership : Build and mentor a high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement.
Private Equity Collaboration : Collaborate with private equity partners, providing regular updates, and ensuring alignment with strategic objectives.
Qualifications : Proven experience as a senior operations leadership role, preferably in the family entertainment or hospitality industry.
Demonstrated success in overseeing multi-unit operations and franchise management. Financial acumen and experience working with private equity partners.
Strong leadership and team-building skills. Excellent communication and interpersonal abilities. In-depth knowledge of food and beverage operations within the entertainment sector.
Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus. Powered by JazzHR
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