Talent.com
3PL Customer Service Representative : 369504

3PL Customer Service Representative : 369504

JobsRUs.comOakland, CA, US
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Job Description

Job Description

Position : Logistics / Availability CSR

Pay : $20 per hour

Schedule : Monday - Friday; 7 a.m. - 3 : 30 p.m. + OT as needed

Summary / Objective :

The Clerk will track and trace containers for availability and scheduled appointments with the terminals to pick up and return.

Essential Functions :

  • Must respond to all inquiries from customers in a courteous and effective manner.
  • Check Oakland terminal systems for drayage availability.
  • Confirm gate fees are cleared to pull containers from the terminals.
  • Track and trace containers; update ETAs in system.
  • Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.
  • Answers Customer queries regarding availability of drayage services and deliveries in progress.
  • Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
  • Contact terminals for container issues.
  • Create daily reports for customers, ensuring accuracy in all reports provided.
  • Create pickup appointments for import loads and return of empties.
  • Work closely with the brokerage division, providing daily work assignments. Updating throughout the day as new work becomes available.
  • Performs other related duties as assigned.

Required Skills / Abilities :

  • Basic understanding of clerical and administrative procedures.
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Ability to solve problems as they arise.
  • Must be able to perform each essential duty and follow simple instructions.
  • Dependable & self-motivated team player
  • Advanced skills using 10key typing.

    • Required Education and Experience :

  • High school diploma or GED and two years’ related experience.
  • Experience in the distribution / fulfillment environment is preferred.
  • Knowledge of Microsoft Office / Outlook / Warehouse Management System (WMS)
  • Have excellent oral and written communication skills
  • Ability to cross train others
  • Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
  • Must be able to be professional at all times and flexible with changing situations.
  • Must be able to communicate effectively orally and in writing
  • Upholds organizational values
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    Customer Service Representative • Oakland, CA, US

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