Assistant Community Manager

Job Description

Job Description

Description :

The Assistant Community Manager works closely with the Community Manager and works to support performance standards and maintain all aspects of community operations.

This individual’s focus is to develop, empower, and inspire our team toward the achievement of desired business outcomes.

The Assistant Community Manager will be the Manager on Duty (MOD) in the absence of the Community Manager and must be comfortable leading a team and assisting with scheduling and providing work assignments as needed.

This leader will consistently work to improve the sales process through guiding, coaching, and training Leasing Agents, as well as excel at the following duties :

Sales and Marketing :

• Greet prospective residents and create a personal connection while determining needs and preferences.
• Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
• Correctly complete all lease applications, assist with application verification, and notify prospective residents of results in a timely manner.
• Call or visit competitive properties to update market surveys on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors.
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested.
• Ensure the office, club house, apartment models, and market ready units are in impeccable condition.
• Assist in Social Media advertising as directed by the Manager.
• Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.

as directed by the Manager.

• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents.
• Perform all leasing duties - to include touring, follow-up, communication, and engagement with prospects.
• Address and complete all other duties as assigned.

Operational Standards :

• Accept rental payments and make deposits.
• Maintain accurate records in Appfolio. Update all rents, deposits and application fees received by residents on a daily basis.

Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)

• Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to the Community Manager.
• Participate in Management calls when applicable.
• Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure).
• Complete all new lease and renewal paperwork, including related addendums.
• Complete resident communications when applicable.
• Attend training classes / meetings as required or recommended by management.
• Enter accurate and timely data into appropriate information systems. Manage Appfolio tasks and leads daily.
• Know and adhere to all policies and procedures contained in the manuals issued by Bode Management or as otherwise communicated (verbally or in writing) to associates.
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations.
• Address and complete all other duties as assigned.

Customer Service :

• Communicate service guarantees and customer service standards to prospective and current residents.
• Take ownership to personally address and resolve customer concerns in a timely professional manner.
• Support new residents during the move-in process. Assist with lease renewals, move-outs, and resident transfers.
• Contribute ideas for improving resident satisfaction to the Community Manager.
• Participate in the monthly property renewal program with informative letters, friendly telephone calls, and / or other means of encouraging communication as needed to increase resident retention.
• Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied.
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager.
• Address and complete all other duties as assigned.

Requirements :

Education and / or Experience :

• High School diploma or equivalent (GED), Bachelor’s degree preferred.
• 3+ years multi-family leasing or related property management experience or equivalent experience.
• Commitment to, and passionate for, providing outstanding customer service.
• Strong communication skills (written and verbal).
• Multi Family or related property management experience, retails sales or hospitality experience.
• Appfolio : 1 year (Preferred).
• Property leasing : 1+ year (Required).
• Assistant Community Manager : 2+ years (Preferred).
• Fair Housing regulations : 1 year (Required).
• MFTE : 1 year (Preferred).

Skills / Specialized Knowledge :

• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication.
• Exercise professional judgment to take ownership of and resolve issues and problems with residents.
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community.
• Continuous research of area competitors such as pricing, amenities, features etc.
• Computer skills including Google Suites and Appfolio.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices.
• Capable of traveling between two or more communities, if necessary.
• Report to work on time, work assigned schedules (including weekends) and accurately document / verify time worked.

Ability to commute / relocate :

Reliably commute or planning to relocate before starting work (Required).

Benefits :

• Competitive compensation.
• Comprehensive medical, dental and vision.
• 401k.
• Paid time off benefits : 6 paid Holidays.

Job Type : Full-time

Full-time

Compensation :

$28.00 - $32.00 - Hourly, depending on experience