Night Manager

SHS - Seattle Downtown

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Springhill Suites by Marriott Seattle Downtown / SLU

1800 Yale Ave

Seattle, WA 98101, USA

Responsibilities :

• Maintain order in the hotel, dealing with the welfare of guests and assisting with door lock problems.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues and associate performance.
• Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets.
• Monitor employees to ensure compliance with safety policies and procedures.
• Assume responsibilities of any line level employee as needed.
• Handle undesired conduct and potential violations of hotel policy for the security and safety of hotel guests, associates, patrons and property.
• Answer security telephone and respond in a timely manner based on priority.
• Observe security monitors for any unusual activity and report concerns to the Manager on duty.
• Respond to emergency alarms and calls for help, determining the course of action, and notifying appropriate authorities when warranted.
• Patrol property areas, including parking lots, noting unusual circumstances or security concerns and taking appropriate action.
• Complete various security reports and forms for investigation, action and liability abatement.
• Drive hotel guests' vehicles to and from assigned parking locations, complying with all traffic laws / regulations.
• Respond to guest inquiries courteously; provide information regarding transportation, hotel services, local events, points of interest and activities.
• Conduct visual inspection of vehicles to ensure ongoing safety and functionality; report any malfunctions as noted.
• Prepare and submit required reports to management.
• Audit, balance and report on all cash and credit transactions in accordance with established policies and procedures.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with overall performance information.
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures.
• Carry guests' luggage.
• Deliver express check-out documents.
• Maintain complimentary food & beverage station; assist with breakfast set-up as needed.
• Accurately complete and enter reservation calls in the reservation system.
• Arrange for alternative lodging for guests when necessary in accordance with established procedures.
• Other duties as assigned by management.

Supervisory Responsibility :

This position has supervisory responsibilities for all staff in all departments in the absence of the FOM and AGM.

Job Specification :

• Sound working knowledge of related company and brand policies, procedures, and services.
• Strong interpersonal, customer service, and organizational skills.
• Good management / supervisory skills.
• Ability to make decisions with only general policies and procedures available for guidance.
• Ability to read, write and speak effectively in English.
• Excellent time management skills and ability to multi-task and prioritize work.
• Exceptional problem-solving skills.
• Ability to maintain customer focus.
• Excellent organizational and planning skills.
• Ability to work well in a team environment.
• Ability to follow corporate standards and procedures.

Physical Demand :

• The employee is frequently required to stand, bend, kneel, walk and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Ability and willingness to wear uniforms and safety shoes.
• This job operates in a professional office environment.
• This is a full-time position requiring 40 to 50 hours per week.
• Work days and hours may vary depending on property needs.
• This position works indoors.

Other duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time or without notice.

QualificationsSkills

• Problem Solving : Intermediate
• Decision Making : Intermediate
• Customer Service : Intermediate
• Communication : Intermediate
• Multitasking : Intermediate

Behaviors

• Leader : Inspires teammates to follow them.
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated : Devoted to a task or purpose with loyalty or integrity.

Motivations

• Growth Opportunities : Inspired to perform well by the chance to take on more responsibility.
• Self-Starter : Inspired to perform without outside help.
• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education

Preferred : Bachelors or better in Hospitality and Resort Management or related field.

Experience

Preferred : 2+ years of experience as Night Manager / Front Office Manager in an equivalent hotel or a related field.

J-18808-Ljbffr