Identity (IAM) Manager

Identity (IAM) Manager

IT Identity and Access Management

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Full Time

Job Summary

The IAM (Identity) Manager will oversee the University's initiatives in managing digital identities and ensuring appropriate access controls.

They will be accountable for coordinating the creation and maintenance of University IDs for faculty, staff, and students, as well as managing the IAM infrastructure to ensure secure and efficient access to information systems and resources.

This role will involve partnering with various UCSF departments (academic, medical, research, and administrative), implementing best practices, and leveraging technologies for identity lifecycle management.

Additionally, they will partner with Security Operations to address security incidents related to identity and access, striving for continuous process improvements.

The IAM Identity Manager will be an advocate and facilitator reinforcing the need for managing digital identities across the UCSF enterprise through hands-on support activities.

The IAM Manager will be accountable for monitoring, detecting, and safeguarding the security of data, systems, and networks.

This role involves planning, configuring, designing, developing, implementing, and maintaining tools, systems, and procedures to uphold the integrity, reliability, and security of data, systems, and networks.

The IAM Manager will provide direct supervision to professionals or skilled technical employees, facilitating identity governance and administration.

They will act as an advisor, evaluating and resolving problems, interpreting policies (e.g., fiscal management, HR, contracts and grants, resource management), and demonstrating subject matter expertise.

Additionally, the Manager will supervise staff to ensure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and outcomes.

The IAM Manager will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission.

This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.

This role will execute UCSF's vision while modeling UCSF's culture and values.

The salary range for this position is $159,000 - $238,500 (Annual Rate).

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services.

Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization.

UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers.

Required Qualifications

• Bachelor's degree or equivalent combination of experience in one or more of the following fields : information technology, cybersecurity, computer science, public administration, business administration, communications and / or equivalent experience / training.
• 5 - 7+ years' experience working in one or more of the following fields : information technology, cybersecurity, computer science, management, higher education, or a related field.
• 3 - 5+ years' experience leading teams in a management or leadership role, particularly in an Identity and Access Management fast-paced, service-oriented environment.
• Troubleshooting skills and practical experience in resolving issues related to identity infrastructures and IGA solutions.

Ability to provide effective technical support to staff and customers.

• Advanced knowledge of IGA solutions and advanced identity infrastructures, including hands-on experience with technologies such as SailPoint, Bravura ID, or similar platforms.
• Strong knowledge of directory services (e.g., Active Directory, LDAP), Single Sign-On (SSO) technologies, multi-factor authentication (MFA) solutions, role-based access control (RBAC), identity governance and administration (IGA), and privileged access management (PAM).
• Understanding of privacy and security regulations and best practices, including federal and state laws, policies, and standards, as well as extensive knowledge about a wide range of privacy / security regulations relevant to higher education and / or medical center and patient information.
• Experience developing and executing IAM strategies aligned with organizational goals and objectives. Experience in the management of ongoing technology infrastructure acquisition and expansion, including the identification and integration of suitable emerging technologies.
• Interpersonal skills in order to communicate with both technical and non-technical personnel at various levels in an organization.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
• Ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
• Experienced in leading change management activities and managing their impact across the unit or department.
• Broad knowledge of subject area sufficient for strategic planning, technology assessment and direction.
• Experience presenting complex technical information to audiences of technical and non-technical stakeholders.
• Leadership skills, including mentorship, negotiation, and change management. Motivates and inspires team members to improve business relationships.
• Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.
• Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources.
• Experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.

Preferred Qualifications

Experience in complex higher education environments, serving academic, medical, research, and administrative functions of a large public university.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

000667 INFO SYS MGR 1

Job Category

Clinical Systems / IT Professionals, Professional and Managerial, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F, 9-5, as required after hours support

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