RESPONSIBILITIES :
We are seeking a diligent Master Technician with Leadership to oversee the day-to-day technician / shop operations.
In this role, you will supervise all technicians, oversee the management and maintenance of equipment, and ensure the efficiency of operations / technicians.
You will also be required to manage shop supply inventory and enforce safety regulations.
To ensure success as a Master Technician with Leadership, you should be highly organized and have excellent communication skills.
Ultimately, a top-notch shop foreman should be able to anticipate and address hindrances to operational efficiency.
DUTIES :
Lead by example in attitude, demeanor, workmanship, and work ethics.
Be a leader, not a follower.
Supervising and training all technicians.
Main shop technicians and PDI.
- Overseeing work to anticipate, detect, and address factors that impede operations.
- Dispatch repair orders to the appropriate technicians.
Main shop and PDI.
- Follow up with technicians to assist if needed and to improve efficiencies.
- Enforcing safety regulations and protocols.
- Meeting with management to deliver feedback and develop work optimization strategies.
- Implementing strategies to optimize workflow and operational efficiency with manager's approval.
- Ensuring that all equipment and machinery are properly operated and maintained.
- Monitoring shop supply inventory levels and replenishing supplies as needed with management approval.
- Quality control on work performed in the service department.
QC all repair order lines individually to maintain quality of workmanship and to meet customers expectations - Main shop and PDI.
Inspect daily PDI’s for completion the day before delivery.
Cleanliness, completion of requested work, readiness of the unit.
Personally guarantee units to be customer / delivery ready.
- Maintain a clean shop environment with technicians.
- Coordinating unit flow in / out of the repair facility to maximize efficiency.
- Participate in classroom education / hands-on lab.
- Timeliness of turning in completed repair orders to service advisors to be coded, finalized within the same working month.
Essential functions
- Inspect, assess and diagnose required repairs and provide an accurate list of all replacement parts to parts procurement personnel.
- Provide a wide variety of exterior repairs to units (may include : repair or replacement of metal, walls, fiberglass, roofs, decals, etc.
Grease and pack bearings, adjust brakes, repair & adjust axles.) Performs repair, replacement or adjustment services on RV frames (may include : repair, replacement or adjustment of RV frames).
Provide wide variety of interior repairs to units (may include cabinetry, sidewalls, ceiling panels (including raters and insulation), lights, plumbing parts & fixtures, soft goods, floor members (plywood / blandex, floor studding, insulation), floors, carpeting, linoleum, trim, etc.
Completes rebuild and slideout adjustments.
- Perform repairs or replacement of vendor produced appliances and systems.
- Perform repairs or replacement of electrical (12 volt and 110 volt), plumbing, LP components and systems.
- Perform safety inspection of all components & systems.
- Add comments or additional repairs to open work orders with accurate times and materials used in repair processes.
- May provide training to apprentices / lesser skilled service technicians.
Experience / Knowledge
- High school diploma or equivalent, plus 2 years applied trades training.
- 5-7 years related experience.
- Requires the ability to perform a variety of repairs on all types of RV products including knowledge of installation and repair of electronic control systems.
- Read and understand engineering prints and drawings.
- Forklift experience is desirable (Valley training is required when forklift operation is required for position).
- RVTI level 1 or higher certification.
We also train this course in house.
We can make exceptions for the right individual.
You will be required to pass level 1 within a specific time period.
Previous Leadership experience.
We are not looking for a manager, we are looking for a leader!
Necessary Skills & Abilities
- Demonstrates analytical problem-solving skills while using good judgment and decision making processes.
- Critical thinking ability, problem sensitivity and inductive reasoning skills are needed.
- Requires ability to define problems, collect data, establish facts and draw valid conclusions along with ability to interpret an extensive variety of technical instructions.
- Ability to maintain a positive attitude through periods of adversity and disagreement.
- Ability to communicate effectively both verbally and in writing with co-workers, management, customers and others to enhance organizational effectiveness and productivity.
- Ability to use a variety of hand and power tools, cutting equipment, testing tools.
- Requires the ability to perform a variety of repairs on all types of recreational vehicle products.
- Comply with all safety policies, practices and procedures.
- A skills assessment will be periodically conducted utilizing the Factory Service Technician skills matrix.
Work Requirements
- This position may require working in extremes in temperature & environment while performing moderately physical activity.
- Requires ability to occasionally travel between field locations.
- Regularly required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl; use hands to fingers, handle or feel objects, tools, or controls;
and reach with hands and arms. Must be able to frequently lift and move up to 50 pounds.
- This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed).
- Regular attendance is required.
- Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
Valley RV Supercenter offers a generous benefits package including :
- Medical insurance
- Dental insurance
- Vision insurance
- Disability and Life insurance
- 401k plan with a generous match
- Employee Discount on GMC Vehicles
- Employee Discount on parts / automotive service
- PTO accrual
- Paid Vacation ( tenure based )
- Paid Holidays
- HIGHLY incentive monthly bonus structure for the Master Technician with Leadership role.