Technical Support Specialist

Description : Summary :

Summary :

Monitor Client Security Accounts and convert that data to another monitoring center

Make changes as the process continues (Name, Address, Contact Information, Dispatch Numbers, Zone Lists, ATM ID's, Etc.)

There will be an Onsite IT Technician switch from Network A - Network B

After a recent acquisition, clients / customers have been having questions about the new system, client data that was transitioned and basic logistical questions.

These candidates need to be familiar with multiple platforms, multitask and handle anywhere from 6-12 emails an hour..

Acting as a liaison / escalation point for testing / these tests are not live

Responsibilities :

• Communicate with service technicians to make sure account numbers match up with location the Service tech's are at (If service tech says I am at job site 1234, our Admin Support Specialist need to look up account 1234 on their proprietary software system and verify when the installation has been completed)
• Verifying correct account numbers that correspond with the services tech's location is key for this role
• Answering questions from service techs and clients
• Letting service tech's know when an installation has failed, malfunctioned or is completed (The proprietary software will show when an installations are completed or failed)
• Data entry for all conversations and updates had with service techs
• Test installation of new security software to make sure it is up and running correctly
• Occasional troubleshooting with service techs
• Typing fast because every conversation will need to be documented
• Once installations are done, the Admin Support Specialist will tell the service tech where their next job site will be
• Review all account pages to make sure upgrades have been successful and account numbers match up with correct job sites

Skills :

microsoft excel, dispatch, support, clerical, Office support, computer skills, Data entry, Microsoft office, Administrative support, Order entry, customer service, computer literary, typing, Troubleshooting, programming, computer programming

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.