Referral Specialist

Join an Organization that Puts its People First! Interested in helping grow a healthcare model based on trusting relationships, joy in work, and health equity?

Orchid Health might be just the place for you! Orchid Health was founded 10 years ago with the belief that the most effective way to improve the health of our communities is through integrated patient-centered care that takes the time to listen to and build trusting relationships with each patient.

We are committed to our communities and each other and are proud of the positive feedback and reputation that we have built.

We currently see thousands of patients at our Oregon clinic locations, all supported by a talented, passionate, and dedicated staff.

Our mission is to advance a new model for community health to thrive based on relationships, joy in work, and health equity.

We achieve this by leaning into our four pillars and core values : Core Values : Challenge the Status Quo Cultivate Respect Courageously Vulnerable and Accountable Four Pillars (in order of priority) : Pillar 1 : Employee Well-Being Pillar 2 : Trusting Patient Relationships Pillar 3 : Community Health Pillar 4 : Financial Sustainability Why work for Orchid Health?

Orchid Health’s culture revolves around a healthy work-life balance, asking open-ended questions and providing transparent feedback, and learning from our mistakes.

Orchid’s team members have abundant opportunities to expand their professional skills in a supportive environment, participate in community outreach efforts and partnerships, and enjoy a robust benefits package.

Compensation : $20.00 $22.00 / hour depending on experience and skills Benefits : Medical, Dental, & Vision Orchid pays monthly premiums at 100% for team members and at 50% for their dependents for base medical and dental plans $1000 / year Wellness Benefit - for things that make you happy! 401(k) with a company match A Continuing Education / Continuing Medical Education budget for all team members An Employee Assistance Program (EAP) that provides mental health support, financial planning, and lifestyle training opportunities, at no cost to employees 120 hours of PTO per year, annually front-loaded with tenure-based increases 40 hours of paid inclement weather and emergency closure leave, annually front-loaded 8 paid holidays, plus your birthday off! Free care at our clinics for team members and their families And more! *Team members are eligible for benefits on the first of the month following 30 days of employment.

Orchid Health clinics serve Oregon’s highest need areas when it comes to healthcare, and taking this position will be making a huge difference in a community that truly needs and appreciates its healthcare providers.

The schedule for this position is Monday Friday The Referral Specialist is one of the most important roles at Orchid Health.

The Referral Specialist receives and documents patient referrals and follows Orchid Health’s referral process. Working with the patient / family, primary physician, Medical Director, and Clinic Healthcare Team, the Referral Specialist coordinates all patient referrals at the request of the providers, obtain / review pre-authorization / pre-certification, and coordinate communications with physician offices, companies, third-party payers and case managers;

documenting appropriately within the medical record. Responsibilities : Ensure appropriate appointments and follow-up appointments in the clinic following referral requests / visits Ensure documentation from specialists / offices is obtained, filed in the chart and forwarded to companies / payers as appropriate Perform patient registration tasks and procedures as requested as well as assist in the clinical area as trained and requested Initiate all referral requests within 24-48 hours on business days.

Return all calls promptly generally within the same day Document all stages of the referral process within the EMR program (Athena) and communicate to the appropriate people regarding injury cases Coordinate and schedule specialty exams within the clinic as necessary Obtain and / or document approvals from Third-Party Payers for payment for services as directed or indicated via protocols.

Answer phone calls and act as a liaison between companies, patients, attorneys and worker’s compensation insurance companies.

Request any missing documentation from providers; once received and signed off by the medical director, scan appropriate information into the EMR program (Athena) Resolves pre-certification, registration and case-related concerns prior to a patient's appointment Gather pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient is not financially obligated for services provided Use the EHR (Athena) to monitor referral orders and document all referral activities in the EHR Complete prior authorizations when needed Complete appropriate referral forms Consult with providers regarding specific diagnosis information, as it relates to the referral Comply with federal, state and local regulations regarding patient confidentiality and HIPAA Ensure that the patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health Perform other job-related duties, as may be assigned Required Qualifications : Proficient at Excel, Word, and Outlook Excellent communication and problem-solving skills Excellent interpersonal skills, empathy and tact, when dealing with insurance companies, patients and other health care facilities Able to assume the responsibilities delegated by the Manager, to provide efficient and effective coordination of care Willing to adapt to changing situations and circumstances Preferred Qualifications : Bilingual in Spanish Athena experience Knowledge of medical terminology Education and Experience : High school diploma or GED certificate Minimum of 1 year relevant healthcare experience Work Environment : While in the clinic, team members may be exposed to viruses, disease, and infection from patients and specimens in the working environment.

Team members may be required to work for extended periods of time at a computer. Team members use standard office equipment, such as computers, phones, and e-fax.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

The employee is frequently required to sit for extended periods of time. Specific vision abilities required by this job include close vision requirements due to computer work.

Computer work is required for remote positions. Light to moderate lifting may be required. Travel : A minimum of 1-2 clinic visits per year, plus in-person meetings and events as needed.

Employment Offer Contingencies : Job offers are contingent upon the successful completion of a background check and drug screening.

AAP / EEO Statement : It is the policy of Orchid Health to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Orchid Health will provide reasonable accommodations for qualified individuals with disabilities. Powered by JazzHR