About the Job :
The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers and employees of the warehouse facility in a professional and timely fashion.
In This Role, You Will :
- Ensure safe working conditions in office and adherence to OSHA regulations
- Ensure work space and office conditions maintain clean, professional appearance.
- Maintain databases to ensure accurate customer, vendor information is entered and current.
- Build computerized distribution lists
- Create customer inventory activity reports
- Create and distribute daily warehouse reports of material to ship.
- Receive product into inventory; monitor inventory, report inventory levels to customers.
- Assess customer needs, answer incoming calls and address complaints
- Schedule all inbound and outbound truck and rail activities within the system(s).
- Schedule and confirm appointments as needed.
- Verify and confirm pick up and / or delivery of customer product.
- Dispatch orders, provide paperwork and instructions to drivers, and vendors
- Customer invoicing
- EDI / ASN transmissions and tracking.
- Coordinate and communicate with warehouse employees, other departments and divisions.
- Record incidents, accidents, service failures, claims.
- Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
- Participate in meetings and on committees as requested
Qualifications : We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.
While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
We are always looking for people who will bring something new to the table! Required :
- High School Diploma or GED equivalent is required
- Associate Degree in related field is preferred.
- One year work history in similar role and environment is preferred.
- Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.
- Must be 18 years of age or older.
Location :
This is an in-office role based in Shreveport, LA.
Youree Call Center Customer Service Representative
FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. Customer Service Representative Requirements:. Customer service experience is a plus. We are a full-service bank which has been family owned and operated for ove...
Medical Equipment Customer Service Representative
Customer Service Representative. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning ...
Customer Service Representatives / Financial Services- Onsite
We're Sutherland, and we're now hiring customer service reps to help us support a new client, a multinational corporation providing a wide range of financial products & services. Excellent customer service skills that build high levels of customer satisfaction. We have been helping customers globall...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Medical Equipment Customer Service Representative
Customer Service Representative. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources...
Get hired today! Remote Healthcare Customer Service Representative
Customer Service Representative. In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. Process claims inquiries, Member may receive a bill for a service (e...
Customer Service Representative, LA Department of Revenue
The Customer Service Representative (CSR) represents the Louisiana Department of Revenue (LDOR). Handles customer inquiries which requires thorough knowledge of the tax laws and departmental policies and procedures is necessary. ...