Bilingual Customer Service Representative

Job Description

Job Description

We are seeking a passionate, self-driven, professional with excellent customer services skills and a desire to make a difference in people’s lives.

As a Bilingual Customer Service Representative you will be part of a team that is helping to grow the revenue of the office by offering products that people need for their security and peace of mind.

You will pursue and respond to the requests and needs of prospects and current clients who need insurance. You will be trained to act as a consultant for businesses and families, evaluating needs and recommending the most appropriate means of meeting those needs.

Responsibilities include but not limited to :

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success every day.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal / sick days)
• Employee sponsored retirement plan (eligible after 6 months)
• Valuable experience
• Growth potential / Opportunity for advancement within my office

Requirements

• Bilingual (Spanish / English) preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (not required to start)
• Life & Health license (not required to start).
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume and we will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.