Address : USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code : Store Support Services (2761796)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Help Desk Support associates assist ADUSA pharmacies in resolving a wide variety of issues including those involving third party payers, application and system support, and password resets.
Help Desk Associates also provide user-based support for most supplemental and web-based pharmacy applications and routing tickets to the appropriate groups if the issue cannot be resolved in first contact.
Lastly, help desk associates perform a variety of routine administrative tasks to maintain the pharmacy dispensing system and complete short-term special projects as assigned.
Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Essential job functions :
Direct Store Support Responsibilities : Assist stores with third party processing issues including coordination with Managed Care, brand leadership, and RBS teams for overrides, contacting insurances with pharmacy teams, evaluate software vs insurance issue, provide 3rd party edit overrides, and troubleshooting failed insurance processing claims.
Open tickets for issues and route tickets to appropriate groups for resolution.Perform password resets in pharmacy systems and supporting sites / applications, electronic signature capture systems and other misc.
system password reset needs.
System Maintenance Responsibilities : Execute daily tasks such as AWP resubmissions, review / resolve PMP errors and complete submissions, Nplex entries, DNC additions / subtractions, review / respond / resolve tickets opened to our ServiceNow team, and CSOS tasks.
Create / delete user accounts in varying systems following standard procedures and approved request channels such as Central IVR, PMAP, etc.
Qualifications :
High School or GED
Preferred Qualifications :
- 1 - 2 Years call center or pharmacy experience
- 1 - 2 years McKesson EnterpriseRx application experience preferred
- Experience with Microsoft Office suite and Microsoft Teams.
- Experience with Service Now ticket system.
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