Support Representative - Moderation & Ticketing

Support a team made up of frontline service, member reports, content moderation, escalations, quality assurance, fraud, and payments.

Payments will have dedicated reps, but the rest of the support staff will cover the other functions listed above.

This is not a traditional call center environment, it's very tech-driven and requires a high level of analytical thinking and using technology based tools.

Will work through phone, chat, email, ticketing system, and heavily leverage AI tools.

Moderation : monitor and moderate user-generated content and ensure it aligns with guidelines and standards

Fraud Prevention : detect and report potentially fraudulent activity

Ticketing & Cases : Respond to customer tickets & document action taken through the system

• Actively identify customer concerns and determine the root cause of their issues.
• Troubleshoot a wide range of customer issues related to our products or services, leveraging your knowledge base and available resources.
• Research and develop effective solutions to ensure customer satisfaction and positive resolutions.
• Skills

admin, reception, troubleshoot, problem solve, technical support, fraud investigation, escalation, call center, customer support, Customer service, Data entry, Troubleshooting, onmichannel, chat, email

• Additional Skills & Qualifications
• min 1 year in customer service role that specifically handled content moderation, fraud analysis & reporting, and front line support / ticket resolution - heavy critical thinking in previous roles and ensuring adherence to compliance regulations
• must have used AI in a previous professional setting
• able to use multiple systems, strong computer literacy
• Pay and Benefits

The pay range for this position is $19.50 - $22.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Las Vegas,NV.

• Application Deadline

This position is anticipated to close on Oct 15, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.