Client Care Manager

Job Description

Job Description

Client Care Manager

Job Details : To convert a massive number of leads into appointments through personalized follow-up. This role’s activities directly affect the bottom line, and as such, they are deeply committed to the team achieving greater and greater levels of success, as well as to growing their own skills and developing into a leader within the team.

This individual will take ownership of leads and actively systematize the conversion process for maximum effectiveness. They record their productivity and sales metrics and track the results in regular accountability meetings.

This person has the organizational and time management skills necessary to handle the constant flow of leads coming in and the subsequent documentation, assignment, and follow-up of those leads.

This individual must be highly trustworthy in addition to being the first point of contact for the team, they will also have access to sensitive files and information regarding associates, customers, and finances.

Follow up with prospects via email, phone calls, and other forms of communication to add them to the sales pipeline and generate qualified real estate leads

Give accurate monthly and quarterly sales reports to the team to show progress toward company goals

Qualify the incoming leads you generate for appointments with realtors and field agents to provide quick response times and meet their needs

Expand client base by identifying business opportunities in target regions

Use CRM to compile a list of all leads to ensure agents have up-to-date information to move through the listing and closing process

Manage the sales database through the sales cycle

Consult with real estate agents to ensure fiduciary service of the real estate transaction from initial contact through the listing agreement or buyer consultation

Essential duties and responsibilities

Manage cultivation of sales inquiries to convert leads to appointments

Practice and follow scripts to deliver the team value proposition and handle objections

Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents

Manage database to ensure processes run smoothly and there is rigorous lead

Understand and internalize evolving real estate trends in the local market

Understand and adhere to local, state, and federal laws regarding real estate brokerage services

Requirements :

Competitive and winning attitude - Must want to be #1

Exceptional written, verbal, phone, and presentation skills

Experience with an online Client Relationship Management (CRM) system

Tech-savvy

Passion to hunt (cold call), educate, and sell

Determined and not easily intimidated

Willingness to work hard

Comfortable spending the majority of the workday on the phone talking to clients

Extraordinary people skills and relationship-builder

Problem-solving skills and results-oriented

Exceptional telephone skills ability to set and close appointments over the phone

Ability to learn and internalize scripts and dialogues

Organizational and time management skills

Ambitious with proven ability to succeed

Learning-based, proactive, and positive attitude

Teachable Team player

A real estate license or real estate experience is a plus

Ideal Candidate : Will have personal drive to work independently, like connect with people and caring for them, and analytical skills.

Compensation :

Base Salary : $50,000 + Bonus potential

PTO and paid holidays

Stipend benefits

Growth potential

APPLY NOW

EEO / AA Employer / Vet / Disabled.

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088 EEOC KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp %20English formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify Participation Poster ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent.

Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions.

She is a sought after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.

Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

r n r nMrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

r n r nMrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities. r n r nMrs.

Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent.

Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions.

She is a sought after speaker and media subject matter expert in her fields. Her book, The Art of Work : How to Make Work, Work for You, is available on Amazon.com.