Quality Manager

Overview

We are seeking a Quality Manager to join our team. This individual will be responsible for maintaining and overseeing our ISO 9001 : 2015 and ISO 13485 : 2016 certifications, ensuring that our processes, documentation, and products consistently meet the highest standards of quality and compliance. The Quality Manager will also play a key role in representing Diamond Tool Manufacturing with customers and stakeholders.

Key Responsibilities

• Maintain and manage ISO 9001 : 2015 and ISO 13485 : 2016 certification requirements.
• Oversee and coordinate internal and external audits.
• Manage and resolve customer complaints in a timely and professional manner.
• Serve as the primary quality representative with customers, ensuring effective communication and relationship management.
• Oversee ERP system usage and ensure quality-related data is maintained accurately.
• Develop, review and update quality documentation, procedures and records.
• Collaborate with production and engineering teams to resolve quality issues.
• Analyze quality data and prepare detailed reports for management.
• Conduct root cause analysis and implement corrective and preventive actions (CAPA).
• Ensure compliance with medical device regulatory requirements and industry standards.
• Provide training and support to employees in quality procedures and standards.
• Monitor supplier performance and support supplier quality management activities.
• Foster a culture of continuous improvement within the organization.

Qualifications

About the Company

Diamond Tool Manufacturing is an ISO 9001 : 2015 and ISO 13485 : 2016 certified manufacturer of industrial and medical grade cutting devices. A company dedicated to producing quality products for our customers.

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