Lending Care Associate, Member Support Auto

Current Employees of LendingClub : Please apply via your internal Workday Account

LendingClub Corporation (NYSE : LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.

S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals.

Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

Lending Club is looking to hire a Member Support Associate to be a part of the Auto Operations Team. We are looking for experienced candidates with a passion and commitment to achieving operational excellence.

An MS Associate will conduct a variety of business to business phone calls with optimal turn-around time to maximize back-end conversion.

What You'll Do

• Execute business to business calls in fast past environment
• Interact with lien holders, insurance companies, and stated places of employment
• Accurate and Concise notations
• High-level communication with Auto Credit team and leadership
• Exhibit professional behavior during all interactions
• Ability to meet and exceed outlined KPI’s
• Identify and report system bugs in a timely manner
• Uphold compliance, regulatory, and QA standards

About You

• Candidate with 1+ years of experience in call center environment
• High attention to detail required
• History of solid performance in meeting metric goals. For internal candidates, metrics include quality assurance scores with minimal or no auto fails
• Demonstrates leadership qualities of : driving performance, increasing accountability for individuals and teams
• Experience working in a fast-paced environment
• Strong multi-tasking skills required
• Ability to work independently, as well as in a team; effectively and efficiently
• A track record of exceptional attendance and punctuality
• Excellent verbal and written communication skills

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics.

We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.