Description
The Dock and Door Helper under supervision of the Lead Dock Door Technician, will be responsible assisting the Lead Dock Door Technician for on-site inspection and the removal, installation and repairs of customer’s dock levelers, locks and doors.
Will enter the necessary information on work orders and work order summary as required. Will represent Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and outstanding customer service.
RESPONSIBILITIES :
- Takes direction from Lead Technicians regarding actions needed to resolve customer satisfaction concerns.
- Responsible for following company safety rules as well as maintaining job site safety. Escalates any concerns to the Lead Technicians.
- Provide excellent customer service at the site
- Assist with the inspection of levelers, locks and doors
- Assist with repairing all work order requests
- Assist with the installation of dock levelers, locks and doors
- Quality control of each job to ensure completeness
- Work independently as well as in a team
- All other duties or special projects as assigned
- Represent Shoppa’s with a courteous professional manner
Qualifications
REQUIREMENTS :
- High school diploma or GED
- Valid Driver’s License with a clean driving record
- Experience working on dock levelers, locks and doors
- Hand tools required; mechanical aptitude
- Welding experience preferred
- Good communication skills and great attitude
- Must be punctual and dependable
- Work well with internal and external customers
- Ability to lift up to 50 lbs, climb ladders up to 20' and willing to work in various conditions ranging from inside warehouses to various weather conditions..
- Customer service oriented
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