Workday Training & Support Specialist

Workday Training & Support Specialist

Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, Illinois, United States of America Req #3332

Thursday, October 3, 2024

Griffith Foods is a global manufacturer of food products. We provide a wide range of taste and texture components for food industry customers throughout the world.

Our products include seasoning blends, dry mixes, coating systems, dough blends, crumbs, flavors, sauces and food bases that are used in an extensive variety of application from snack foods and processed meat and poultry to ready meals.

Our customers include food processors, restaurant operators and grocery retailers. While our name may not be familiar to consumers, our products are key components of foods offered by many of the world's best-known companies.

Location : Hybrid (Office & Home)

Summary : This role has two primary areas of focus : development and maintenance of training materials and first-level support.

Essential Duties & Responsibilities :

Training

• Develops and updates training materials, including user guides, manuals, e-learning modules, and video tutorials for all HR systems globally.
• Ensures training content is up-to-date with the latest Workday features and enhancements.
• Evaluates the effectiveness of training programs and makes necessary adjustments to improve learning outcomes and increase user adoption rates
• Communicates effectively with HRBPs and department leads to ensure alignment and support for training initiatives.
• Conducts train-the-trainer and end user sessions.
• Stays current with Workday updates and industry best practices.

Support

• Serves as the primary point of contact for Workday-related inquiries, troubleshooting and support for end-users across the organization.
• Triages and tracks of all support tickets.
• Provides first-level technical support. Assigns complex support cases to HRIS Workstream Lead for second-level support and resolution.
• Ensures all cases are addressed and responded to in a timely manner.
• Assists in identifying common issues and pain points across the organization globally.
• Provide recommendations for systems enhancements to optimize and streamline processes and improve user experience
• Participates in system upgrades, enhancements and implementations, ensuring a smooth transition and minimal disruption to business processes.
• Performs other related d uties and helps with special projects as required.

Qualifications :

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field is required.
• Five years HRIS experience in a Workday enviroment.
• Experience with configuration, providing support, problem identification, and resolution.
• Minimum of 2 years of Workday training and / or Workday technical content development experience.
• Experience creating engaging and interactive training materials.
• Ability to manage multiple projects and initiatives simultaneously.
• Strong communication skills, both written and oral.

EQUAL EMPLOYMENT OPPORTUNITY

Griffith Foods believes that all persons are entitled to equal employment opportunity. Griffith Foods does not discriminate against qualified employees or applicants because of the following actual or perceived characteristics : race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, physical or mental disability, genetic characteristic or information, AIDS or HIV status, order of protection status, marital status, military or veteran status, unfavorable discharge from military service, or any other status protected by federal, state, or local law.

Equal employment opportunity will be extended to all persons in all aspect of the employer-employee relationship, including recruitment, hiring, participation in benefit programs, training, promotion, transfer, discipline, layoff, recall, and termination.

In carrying out our commitment to equal employment opportunity, Griffith Foods will make reasonable accommodations for applicants and employees with known disabilities unless doing so would result in an undue hardship, safety, and / or health risk.

Applicants and employees requiring reasonable accommodations must notify Human Resources.

Other details

• Job Family Human Resources
• Job Function Administration
• Pay Type Salary
• Travel Required No
• Required Education Bachelor's Degree

Apply Now

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nTriages and tracks of all support tickets. nProvides first-level technical support. Assigns complex support cases to HRIS Workstream Lead for second-level support and resolution.

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nMinimum of 2 years of Workday training and / or Workday technical content development experience. nExperience creating engaging and interactive training materials.

nAbility to manage multiple projects and initiatives simultaneously. nStrong communication skills, both written and oral.

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Alsip, IL 60803 - Griffith Foods Headquarters, One Griffith Center, Alsip, Illinois, United States of America

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