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Learning & Development Manager

Global Pharma Tek
Indianapilis, IN
Full-time

Job Title : Learning & Development Manager

Location : Indianapilis,IN - (Remote)

Duration : Months(With High Possible extension)

Complete Description :

In this critical role, you will play a key part in ensuring all our stakeholders have the knowledge and skills necessary to effectively respond to behavioral health crises.

Responsibilities :

  • Develop, implement, and evaluate comprehensive training programs for call specialists, dispatchers, and other system partners across Indiana
  • Facilitate trainings and implementation, as well as auditing of learning and development as necessary
  • Partner with subject matter experts to ensure training content aligns with best practices in crisis intervention, de-escalation, and mental health support (SAMHSA's Behavioral Health Crisis Care Best Practices a plus)
  • Support stakeholders and their training staff to increase consistency and success in
  • Ensure updates to all trainings as deemed appropriate
  • Maintain the learning management system
  • Conduct training needs assessments and identify gaps in knowledge and skills
  • Stay up-to-date on emerging trends in crisis intervention and mental health support
  • Develop and maintain training materials, including handouts, presentations, and online resources
  • Collaborate with team members and other stakeholders to create trainings in support of interoperability of the crisis response system

Qualifications :

At least year of experience developing and / or

delivering training programs in a crisis response or mental health setting

  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Project coordination skills, including multitasking and setting priorities
  • Proficiency in Microsoft Office Suite and learning management systems (LMS) a plus
  • Demonstrates cultural and linguistic competence and understands impact of unique

challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities

Personal / Lived experience accessing crisis services for a mental health, substance use,

and / or suicide-related crisis preferred

  • Experience with the Suicide and Crisis Lifeline and Indiana’s Crisis Response System preferred
  • 30+ days ago
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