Medical Office Assistant (Bilingual)

Description : Job Summary :

Medical Office Assistants, under direct supervision, perform routine patient care, technical and supportive functions in a medical office or clinical setting.

The MOA supports the philosophy and complies with the protocols, policies and procedures of the Organization and the assigned Medical Office Department.

Essential Responsibilities :

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Representative Tasks : Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities (see Addendum #1).
• Facilitate and organize the practice of their assigned physician(s) and / or other health care professional(s).
• Perform routine clerical functions as assigned (making appointments, chart management, telephone calls, etc.).
• Prepare and administer medications as directed by physician order in accordance with Kaiser Permanente guidelines.
• Assist medical personnel with procedures and / or diagnostic exams.
• Apply principles of aseptic technique and infection control as directed by the infection Control Manual.
• Establish and maintain system for patient test results and follow-up.
• Provide basic information and assistance to patients under the direction of the licensed personnel.
• Document pertinent patient information, nursing procedures and patient responses, following established guidelines and maintaining patient confidentiality.
• Perform other duties as directed.
• Patient / Care Procedures :
• Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines.
• Provide information to patients on general health and basic self care procedures.
• Instruct patients in use of home equipment, following established guidelines.
• Provide patient first aid as ordered by physician.
• Apply and remove dressings, as ordered by physician.
• Follow standard infection control procedures.
• Initiate emergency procedures (including basic CPR) and assists in emergency patient treatments.
• Lift patients.
• Observe patient vital signs; observe patients for bleeding.
• Perform inhalation therapy as ordered by physician; perform surgical preps.
• Prepare and position patients for procedures.
• Prepare patients for physical examinations.
• Rinse and clean instruments and equipment.
• Sterilize instruments and equipments.
• Identify equipment in need of repair.
• Maintain clean work area.
• Complete laboratory, radiology requisitions and specialized test forms.
• Notify appropriate personnel of abnormal lab test results.
• Answer member inquires.
• Observe patient condition for reactions during and after procedures.
• Remove sutures following established protocols.
• Respond to Code Blues.
• Take and record patient vital signs, height, weight, etc.
• Obtain specimens from patients (urine, stool, etc.)
• Perform finger sticks to obtain blood samples.
• Prepare specimens and specimens for lab analysis.
• Perform urine tests (tablet or dipstick.)
• Perform vision screening using Snellen chart.
• Perform routine diagnostic tests, following established protocols.
• Perform skin tests.
• Assist as member of surgical team.
• Assists physician in obtaining tissue specimens and biopsies.
• Assist with proctological procedures (i.e. sigmoidoscopies.)
• Restrain or support patients during procedures.
• Perform EKGs (electrocardiograms.)
• Assist patients with ambulation and exercises, following established protocols.
• Administer topical or aerosol medication as ordered.
• Administer medications as ordered.
• Transportation :
• Transport patients to / from designated areas.
• Route specimens to laboratory.
• Transport laboratory specimens, medical records, laboratory supplies and materials.
• Transport office supplies and materials, patient related supplies and materials.
• Transport equipment, and procedures trays.
• Administrative / Clerical / Record Keeping :
• Request charts / medical records.
• Collect data, patient surveys and questionnaires.
• Maintain inventory of patient education materials.
• Schedule, cancel and reschedule patient appointments.
• Initiate follow up appointments with patients.
• Check in patients / members.
• Prepare outgoing mail.
• Locate personnel by paging system or beeper.
• Provide patient information to family members, following patient confidentiality guidelines.
• Record and send Faxs.
• Screen patient calls and take messages for providers.
• Maintain department logs.
• Maintain and update user manuals.
• Monitor and maintain protocol manuals.
• Respond to requests for information.
• Order medical supplies and equipment.
• Receive, store and distribute materials and supplies.
• Replenish linen.
• Serve as resource to coworkers by answering procedure questions and assisting in problem solving.
• Participate in special projects and studies.
• Demonstrate safety procedures.
• Coordinate and monitor activities within the module.
• Participate in department meetings.
• Train and orient new staff to equipment, general duties and procedures, following established protocols.
• Maintain proficiency in clinical skills.
• Answer call lights.
• Answer telephones and take messages.
• Call in telephone prescriptions, following established protocols.
• Assume other activities and responsibilities from time to time as directed.

Basic Qualifications :

Experience

N / A

Education

• Registered Medical Assistant or Certified Medical Assistant or completion of accredited Medical Assistant program.
• Injection Certificate required.

License, Certification, Registration

Basic Life Support

Additional Requirements :

Bilingual (English / Spanish) Level II required.

Preferred Qualifications :

• 1-2 years of experience in medical assisting within the last 5 years preferred.
• Computer and typing skills preferred.

Notes :

may work evening access clinics and other MOBs to cover operational need

Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.