Community Engagement Manager

About Us Collaboration, Intelligence, and Leadership CyberEdBoard is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology.

Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth.

Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.

The Opportunity We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy leveraging a customer service focus paired with a research & analytical mindset to develop models for understanding CyberEdBoard’s community.

In this role, you will work closely with staff across the organization to help strategize new & exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, & community platform while fostering viable relationships to help identify & explore opportunities to maximize sustainability & engagement for optimal performance.

The goal is to engage with executive members to catalyze impact & to assess the effectiveness of distribution for both online & offline engagement efforts.

Based on the insight gleaned from analyzing the behavior, needs, & networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify & grow the community with the ultimate goal of elevation & sustainability.

Responsibilities Developing & executing on membership engagement strategy, programs, & activities Identifying collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged Daily moderation in the CyberEdBoard app to promote consistent engagement Conducting annual reviews with members & other data collection methods to measure satisfaction & ensure CyberEdBoard provides customized value Collaborating with marketing to develop promotional campaign plans for target audiences, informed by analysis, for key initiatives Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service & support, responding to their questions, concerns, & complaints in a timely manner Managing & facilitating members-only working groups Designing & executing content for CyberEdBoard Talks Acting as a liaison between CyberEdBoard members & ISMG events & editorial staff Required Experience Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.

3+ years of experience with membership / community engagement or in a client relations / customer success capacity Experience engaging with external customers / community members (ideally senior to C-suite level executives) Experience developing & executing creative strategies to increase engagement & retention such as content, events, webinars, etc.

ideally in a revenue retention capacity) Experience in quantitative & qualitative research methods, including survey creation Ability to synthesize extensive research & data into clear written & oral presentations Project Management experience and / or a strong understanding of processes, methods, & skills needed to deliver project goals within scope, time, & budget constraints Excellent communication / relationship skills & customer service orientation Experience with / knowledge of IT / cybersecurity is not required but highly preferred.

Experience with paid membership offerings is not required but highly preferred. Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask & manage multiple projects simultaneously Must be an independent thinker with a solution oriented mindset Apply now! Visit www.

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