Telecom Communication Center Operator

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https : / / jobs.

mayoclinic.org / benefits / ) to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Telecom / Communication Center Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff and the general public, providing the necessary communication assistance in a variety of situations.

In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.

The Operator assists all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required.

Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift.

Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time.

Because the Telecom Center and Communication Center is operational 24 hours a day, preparedness to work any shiftis required of all operators.

Performs other related tasks and projects as directed.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have general telephone and telecommunications knowledge.

Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant is required to have a minimum of 2 years customer service experience.

Applicant must display competency of the following skills : spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity.

Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required.

Physical requirements include the ability to do the following : view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight hour shift.

Telecom / Communication Center Operator is required to clearly speak, write, and understand the English language as well as be understood while speaking the English language.

One year experience as telephone operator or similar role, preferred.

Exemption Status

Nonexempt

Compensation Detail

$16.34 - $21.43 / hour;

Benefits Eligible

Schedule

Part Time

Hours / Pay Period

Schedule Details

Night shifts primarily consisting of 7pm - 3am and every other weekend is required. 40 hours per pay period.

Weekend Schedule

every other weekend

International Assignment

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix / Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.

Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

https : / / jobs.mayoclinic.org / alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate.

Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.

Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Shelly Weir

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate.

Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams.

Reasonable accommodations to access job openings or to apply for a job are available.