Night Auditor

JOB DESCRIPTION

Job Title : Night Audit

Division : Front Office

Hours required : Must be able to work overnights.

Supervision Received : Front Office Supervisor, Front Office Manager, AGM and GM.

JOB SUMMARY

Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements.

Provide information to any guest or visitor inquiry.

JOB DUTIES

• Maintain complete knowledge at all times of :
• All hotel features / services, hours of operation.
• All room types, numbers, layout, decor, appointments and location.
• All room rates, special packages and promotions.
• Daily house count and expected arrivals / departures.
• Room availability status for any given day.
• Scheduled in house group activities, locations and times.
• All hotel and departmental policies and procedures.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Meet with supervisor to review daily assignments and priorities.
• Meet with departing Front Desk Agent to review business status and follow up items.
• Access all function of computer system according to established procedures and standards.
• Set up work station with necessary supplies; maintain cleanliness throughout shift.
• Answer department telephone within three rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Accommodate all requests for information in a congenial manner.
• Processes all guest check ins according to established hotel standards.
• Maintain guest history files on all guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Handle guest complaints, ensuring guest satisfaction.
• Document all guest requests, complaints or problems immediately and notify designated department / personnel for resolving the situation.

Follow up within 20 minutes to ensure completion and guest satisfaction.

Document and confirm reservations and cancellations.

MINIMUM REQUIREMENTS

• High school graduate or equivalent
• Two year of previous experience in hotel front office.
• Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone.
• Must be able to provide legible communication and directions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure of constant frequent arrivals and departures
• Ability to maintain confidentiality of all guests and hotel information
• Ability to work cohesively with other departments and coworkers as part of a team

Employees must fulfill their performance standards for this position and comply with company policies, rules and procedures of the hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the hotel.

Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other hotel / company officials.

BENEFITS : Competitive Pay, Free Employee Garage Parking, Free 31Day Full Fare IndyGo Bus Passes, Discounts, Medical, Dental, Vision, 401k, and many more!!!

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

All employment decisions are based on valid job related requirements.