Junior Account Manager

Job Description

Job Description

Description :

Join the Access Family and see how we make software ideas become a reality!

Our core value of Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

What are we all about?

At Fathom, an Access company, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers.

We’re a vibrant, forward-thinking company here for the curious, the creators, and the problem solvers, and we're looking for people to join us who share our passion for making things better every day and help us continue to grow.

If you aspire to make a meaningful impact in a fast-paced business and grow your career, this could be the opportunity you've been waiting for.

You'll be joining a team with a fantastic culture, where flexibility and work-life balance are core values.

The Junior Account Manager is responsible for managing relationships with current customers and providing training and resources to ensure customer success.

This role is focused on onboarding new Fathom customers and enabling current customers to grow their usage of Fathom.

Day-to-day, you will :

• Develop high value relationships with customers and become the trusted resource for customers.
• Onboard new customers, ensuring their initial needs are met, and they have a roadmap to their ultimate outcomes.
• Manage a book of managed customers, providing updates, training, and assistance as needed.
• Maintain a consistent approach to management processes and data entry of key information.
• Identify opportunities for growth and recognize potential downside risks in customer accounts.
• Contact existing customers to develop relationships and drive growth.
• Keep CRM records accurate and up to date.
• Record key customer data in Hubspot to ensure accurate and reliable data.
• Maintain an up-to-date portfolio for accurate revenue forecasting.
• Host weekly training webinars to enable prospects.
• Attend industry events to represent the Fathom brand.

KPIs :

• Net Upsell $
• Cancellations $
• New Customer 3-month Net Revenue Retention %

Requirements :

Your skills and experiences will include :

Required :

• Bachelor's degree from an accredited University or College.
• Exceptional communication, customer service, and presentation skills.
• Ability to apply an analytical approach to problem-solving.
• Strong project management and organizational skills.

Preferred :

• Understanding of financial fundamentals (educational or work experience in Accounting, Finance, Economics or related fields).
• Prior experience with Hubspot, LinkedIn Sales Navigator, & Microsoft Outlook.
• Software (SaaS) or tech sales experience.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

The base salary for this position is $55,000 - $65,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

On top of a competitive salary, if you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees.

On top of a competitive salary, if you join our team you’ll receive the following benefits and much, much more :

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 5% 401(k) company match
• Short-term and long-term disability insurance
• Parental leave for birthing and non-birthing parents
• Flexible work environment

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves.

So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you.

You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.