Senior Technical Product Manager: Trust & Safety - Hybrid

Job Description

Job Description

About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face : finding great care for the ones we love.

We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand.

Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways.

If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.

com is the place for you.

Position Overview :

Care.com's value proposition leads with trust & safety. There are plenty of options for finding household employees for all sorts of care needs, but people come to our platform to find employees they trust and can give the responsibility of a loved one.

As a safety product manager, you will deliver initiatives to make that value proposition a reality.

The ideal candidate loves a challenge and can slice through complexity to develop data-backed recommendations. They should be hyper-organized, think in terms of processes and have a passion for the technical side of things.

They should be able to take in qualitative customer feedback and turn it into quantitative facts that will inform sound strategy.

They should enjoy collaborating, facilitating cross-functional alignment and driving a sense of urgency across stakeholder teams.

Note : This position is based in either Salt Lake City, Utah or Austin, TX, and will be hybrid in office 3 days per week (Monday / Wednesday / Thursday).

What You'll Do :

• Identifying and measuring current trust scenarios and risk exposure and explaining how that exposure affects our various user groups
• Prioritizing solutions based on user needs, business objectives and technical feasibility
• Lead key projects, partnering with T&S Operations, Customer Care, Policy, Legal and Engineering, and other product teams across Care.

com and help mitigate brand risk

• Work on a product team to build, launch, and improve new and existing features.
• Ensure the availability and integrity of product data and facilitate post-analysis learning.
• Create detailed and clear product & testing requirements powered with metrics and OKRs
• Collaborate cross-functionally to drive business results.

Who You Are :

• 6-8 years of product management experience
• 3+ years of Trust & Safety experience.
• Capable of driving clarity while balancing multiple perspectives and stakeholders.
• Comfortable diving into ambiguous technical problems, working closely with engineering teams.
• Experience working with Machine Learning and AI tools and partnering with Data Scientists to glean insights from data and build models that scale
• A quantitative degree (mathematics, engineering, computer science) is preferred
• Experience working in a fast-paced, agile environment, preferably a consumer-focused or marketplace service.
• Experience developing product and user interface requirements.
• Ability to think strategically and implement methodically. Strong team-orientation.
• Ability to originate new
• creative ideas that are backed by data and to communicate those ideas to the team.
• Detail-oriented, results-oriented & well organized with excellent follow-through.
• Ability to balance multiple projects simultaneously.
• Familiar with both front end and back end work, working with a full stack development team to build features.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.

com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview :

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions.

Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today's families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs.

Care.com is an IAC company (NASDAQ : IAC).

Salary Range : $150,000-$170,000

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance.

The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives.

In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).