POSITION SUMMARY :
Under the supervision of the Complaints and Audit Unit Manager, this position assumes primary responsibility for the management of the investigatory process involving complaints against certified / licensed professionals and individuals practicing without certification.
Oversees the investigative process, from initial investigation through final disposition, analyzing the complaint, conducting the investigation, writing investigative reports and charging documents, and testifying at hearings, while ensuring the protection of the public and due process for the certificate holder / licensee.
This position will review complaint and compliance audit cases with the unit manager, in-house counsel, counsel from the Attorney General’s Office, division director, deputy director and the profession’s board.
Recommends appropriate action for the resolution of each case. Additionally, this position will act as the initial contact point with the public, judicial officers and court administration, respond to public requests for information on complaints, assist in developing policies and procedures and training development for certification and licensing programs on issues related to investigations or the complaint and audit process.
After an initial period of at least three months in person, this position may offer the ability to work remotely up to two days per week, based upon the department's business needs and continual meeting of expected performance measures.
Public Service Loan Forgiveness (PSLF) Program qualified employer.
MINIMUM REQUIREMENTS :
The successful candidate will hold a bachelor’s degree in public administration, justice studies, behavioral or social sciences or related field and five years’ experience in the judicial or legal systems or as an investigator for a regulatory agency.
Directly related experience may substitute for the degree.
This position also requires effective written and oral communication skills, including interviewing techniques, demonstrated research, problem-solving, decision making and critical analytical skills, as well as expertise in the principles and methods for gathering, analyzing and using evidence in the investigative process, preparation and maintenance of complex reports and records.
In addition, this position requires strong case management skills and the ability to organize and manage a multi-task workload, the ability to develop and maintain effective and collaborative working relationships, and work independently and effectively with judicial officers, staff, and the public.
The preferred candidate will have certification as an investigator through the Council on Licensure, Enforcement and Regulation, or similar credentials.
Travel level : up to 5% (within Arizona).
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