Applications Project Manager

JOB SUMMARY AND SCOPE OF RESPONSIBILITIES

Manage, implement and evaluate all daily operations, maintenance and support of client's Clinical Support applications which includes Lab, Radiology and Radiation Oncology.

Develop, communicate and monitor policies, protocols and procedures to ensure the stability and availability of applications, compliance with established system / data standards and controls, effective utilization of team resources, vendor relationships and adherence to established service targets with customers and key stakeholders.

This position will support key organization initiatives; driving workflow efficiencies and effectiveness as delivered by our system solutions.

PRIMARY RESPONSIBILITIES

• Collaborate with technology and medical leaders, peers and colleagues as well as our partner institutions to assure the provision of high quality, patient and family-centered care in an environment that facilitates the conduct of clinical research.
• Plan, manage, implement and evaluate all aspects of Clinical Support Systems in order to ensure system availability on a 24 / 7 / 365 basis and to meet current and anticipated organizational requirements.

Plan, communicate and implement system enhancements and upgrades as required. Develop policies, procedures, plans and metrics to ensure effectiveness and efficiency of systems and applications to identify areas requiring improvement and to measure user satisfaction.

Develop, implement and evaluate departmental operations to assure excellent customer service by identifying customers, understanding their respective needs and expectations, ensuring prompt incident and problem resolution and measuring their satisfaction on a regular basis.

Measure and improve customer satisfaction outcomes by applying system-wide tools, best-practices and by incorporating ITIL methodologies and practices.

Solicit customer feedback and apply it to performance evaluations and assure timely and effective response to complaints and problems.

Provide staff with customer feedback and collaborate to develop impact plans and other interventions that lead to continuous improvement of service delivery.

Serve as a liaison / point of contact for problem solving as required. Manage project plans intended to upgrade, enhance of implement new systems or application from conception through conversion and production.

Continually assess operational objectives, organizational structures and work processes to assure optimum skill mix, scheduling and staffing levels to meet daily operations and project needs.

Implement consistent performance management practices by defining and communicating goals and performance objectives by regularly monitoring, evaluating and improving individual and team performance.

Provide coaching and mentoring and other training and development activities to build staff competencies. Build teams that bridge cross-functional and inter-departmental barriers.

Develop and implement evaluation criteria that define highly competent, high-performing individuals and teams.

Work closely with users, leadership and IT colleagues to develop short-term (tactical) and long-term goals and forecasts and associated plans to improve operations and meet anticipated needs.

Provide expertise and consulting to IT colleagues, IT management, practice management & clinical staff, users and others.

Align department goals with organizational vision and goals; communicate and dialogue with staff and organization regarding organizational services initiatives.

Emphasize team and cross-departmental focus and behaviors. Perform annual reviews, summaries, and reporting of activities.

KEY SKILLS, KNOWLEDGE, & ABILITIES

Required for this job :

• Proficient with Radiation Oncology software which includes but not limited to Elekta, Sun Nuclear and Varian applications
• Knowledge of Radiology software which includes but not limited to Epic, DICOM routing and PACS
• Knowledge of technical architecture, including servers, databases and networks
• Knowledge of clinical operational workflows and dependencies / interaction with IT systems
• Ability to establish and maintain working relationships with vendors, consultants and others
• Ability to supervise, manage and develop application and business analysts
• Proficient with desktop and project management tools (MS Office, MS Project, Visio, etc.,)
• Proven track record in management of production support
• Strong process management and team management / leadership capabilities

Preferred for this job :

• Build experience in Radiology and / or Radiation Oncology applications
• Support experience with medical devices
• Experience implementing / supporting complex third-party clinical applications
• Experience managing ticketing systems and dashboards
11 days ago