Squire Patton Boggs is one of the world's strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America.
Our Global IT Team is currently seeking an IT Support Analyst to join our team located in Cleveland, Ohio. We require a minimum of three years computer-operations experience, preferably in Windows or other Client / Server environment, knowledge in a MS Office products and document management support, client-server networks (Windows environment, specifically) and other network topologies.
This role is responsible for supporting the end user community with any technology related questions or concerns. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool.
IT Support Analysts are not just responsible for the initial contact and support of the end user community, they are required to take ownership of tickets and exercise a broad range of technical and problem-solving skills, investigating, researching, troubleshooting, escalating and / or resolving issues in an efficient manner.
This is a complex multi-jurisdictional environment with an emphasis on security, compliance and policy, and analysts need to be able to exercise sound judgement in dealing with incidents.
Experience with document management systems ispreferred.
This is a non-exempt position. Scheduled hours are Monday through Friday, 11 : 00 am to 7 : 00 pm. There is periodic overtime and holiday hours in this role.
We offer excellent benefits, competitive compensation and the opportunity to work in a professional, collaborative work environment.
Squire Patton Boggs is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law.
This non-discrimination policy applies to all aspects of employment.
LI-MH1 #LI-Hybrid
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