Enterprise Account Executive - South East, North East, Great Lakes

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

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Target Locations : Chicago IL, Detroit MI, Minneapolis MN, Boston MA, NYC, Philadelphia PA, Atlanta GA, Raleigh NC

Overview of the Role

PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts.

In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales champion who embraces technology and excels in a consultative sales approach, with a proven knack for driving sales growth and the ability to captivate a tech-savvy audience.

In this role, you will lead and manage a pipeline of opportunities within our existing accounts to deliver results against sales targets.

Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space, focusing on approximately 12-20 accounts.

You will need to align our operations cloud story to different stakeholders within these accounts.

As a customer-centric organization, PagerDuty values delivering exceptional sales experiences. Your mission will be to ensure our customers receive the finest sales journey imaginable.

Key Responsibilities :

Value Selling :

• Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicate the technical wins and strategic business outcomes we can drive with a PagerDuty partnership.
• Develop strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends.
• Identify long-term strategies to grow accounts by aligning with our customers' key objectives.

Sales Effectiveness :

• Negotiate positive business outcomes with existing customers.
• Manage and close complex, multi-product sales cycles in the +$500 million in revenue space.
• Conduct effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives.
• Demonstrate strong presentation skills by customizing content and slides to the audience.
• Encourage positive conversations between existing customers and sales teams to align with the customer's strategic vision.

Sales Execution :

• Plan your territory assignment and priority account targets, working with your support team to drive an effective territory strategy.
• Utilize historical data and market trends to provide accurate forecasts to management.
• Prospect by leveraging Marketing, Alliances, and BDR programs to open new logo opportunities with a focus on Executive alignment.
• Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty.
• Document key qualification details, including use case, purchase timeframes, and next steps.
• Engage internal resources and partners at the right time to move the sales process forward.

Basic Qualifications

• 8-12 years of field sales experience, preferably in software / SaaS sales.
• 4-6 years of experience expanding into new areas of existing accounts.
• Enterprise Account Management experience with $500M+, Fortune 500, and Global 2000 companies.
• Experience in a multi-product selling environment.
• Willingness to travel approximately 30%.

Preferred Qualifications

• Effective time management, complex deal management, account planning, and analytical skills.
• Consistent track record of exceeding sales targets.
• Ability to work independently and collaboratively.
• Previous Sales Methodology training (e.g., MEDDIC, SPIN, Command of Message, Challenger Sales).

The base salary range for this position is 130,000 - 160,000 USD, with eligibility for bonus, commission, equity, and / or benefits.

Our salary ranges are determined by role, level, and location, reflecting the minimum and maximum base salary we expect to pay newly hired employees.

Pay is determined based on factors including market location, job-related knowledge, skills / competencies, and experience.

Not sure if you qualify?

Apply anyway! We welcome a broad array of candidates, including those with diverse workplace experiences and backgrounds.

Where we work

PagerDuty has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace with opportunities for in-person and virtual connections.

How we work

Our values are deeply embedded in how we operate and the people we bring on board.

• Champion the Customer Put users first to design great products and experiences.
• Run Together Build strong teams that amplify our impact on users.
• Take the Lead Disrupt and invent to be the first choice for users.
• Ack + Own Take ownership and action to deliver more efficiently to users.
• Bring Your Self Bring your best self to build empathy and trust with users.

What we offer

We ensure our employees are inspired to do their best through a comprehensive total rewards approach that supports them and their loved ones.

Learn more about our offerings on our benefits site.

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent
• HibernationDuty - an annual company paid week off for everyone at PagerDuty
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, powering the agility that drives digital transformation.

More than half of the Fortune 500 and two thirds of the Fortune 100 trust PagerDuty, including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, and Zoom.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email [email protected].

PagerDuty uses the E-Verify employment verification program.

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