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Seasonal Call Center Team Member/Lead
Seasonal Call Center Team Member/LeadJackson Hewitt • Indianapolis, IN, US
Seasonal Call Center Team Member / Lead

Seasonal Call Center Team Member / Lead

Jackson Hewitt • Indianapolis, IN, US
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Seasonal Tax Call Center Representative / Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service careerthis is the role for you.

What You'll Do :

  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.

What We're Looking For :

  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat / email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.

    • Tax Revenue Customer Service Representative

    Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.

    Key Responsibilities :

  • Respond to various tax inquiries.
  • Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
  • Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.

    • Compensation : $13.00 - $16.00 per hour

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