Patient Scheduling Supervisor

Kelly® Science & Clinical is seeking a Patient Scheduling Supervisor for a direct hire opportunity with one of our clients, a commercial-stage biotechnology company.

If you’re passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Salary : $78,000-95,000 / year

Workplace : Onsite in the Seattle or Los Angeles, CA area

Overview

The incumbent will manage the creation of the production plan and execution of arm-to-arm activities, including but not limited to enrollment intake, production management, demand planning, logistics analysis, scheduling, and real-time product monitoring supporting a complex supply chain.

This position will provide immediate supervision to the scheduling team who work directly with Commercial Providers as well as internal and external business partners to develop and maintain patients schedules.

Responsibilities

• Supervises the day-to-day operations for Patient Scheduling team; ensures timely execution of scheduling related activities required to support the production planning & logistics of patients’ treatments
• Makes informed, methodical decisions throughout a very complex process; leads critical issues, develop and execute patient treatment activities ensuring timelines and customer commitments are met
• Facilitates effective working relationships with internal and external customers; identify, address and resolve issues and customer complaints
• Communicates key responsibilities and procedures to ensure the team promotes a successful attitude, and teamwork to achieve business objectives and goals
• Coordinates with department leaders to ensure cross-functional efficiency and process improvement
• Monitors daily phone reporting answer rates and regularly listens to calls to ensure quality expectations are met
• Reviews daily Salesforce cases to ensure turnaround time expectations are met and exceeding customer commitments; conducts regular case audits and develops an action plan to address issues identified;

ensures caseloads are disbursed evenly throughout the department

• Communicates and reinforces Patient Scheduling’s overall program goals and objectives to team members
• Leads Patient Scheduling departmental new hire training
• Trained to successfully back-up all positions within Patient Scheduling and responds to requests if team member(s) is unavailable / out of the office
• Conducts regular check-in meetings with Patient Scheduling team members individually
• Provides coaching, direction, and leadership support to team members in order to achieve personal and professional results
• Consistently identifies operational and system efficiencies for process improvement and facilitates progress
• Track, trend and report on metrics for key business performance indicators .

Qualifications

• Bachelor’s degree or equivalent
• Typically requires a minimum of 3-5-years’ experience in Customer Order Management or Scheduling in a high-volume environment
• 2 years’ of supervisory experience preferred
• cGMP / FDA regulated industry experience preferred
• Demonstrate initiative and willingness to work with a sense of urgency
• Ability to balance competing priorities and delegate effectively
• Ability to work in multiple systems with a strong attention to detail
• Proven ability to coach, motivate, and engage a team to produce the best results possible
• Able to communicate knowledge and ideas clearly, concisely, and effectively; communicates well across all levels of the organization to facilitate progress
• Strong organizational, analytical, and problem solving skills
• Excellent written and verbal communication skills
• Proficient in MS Office applications and some exposure to ERP systems Overview

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly

Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you.

Our team creates expert talent solutions to solve the world’s most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals it’s the way we think job searching should be.

Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.