Aquatics Director

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking an Aquatics Director. The Aquatics Director will be responsible for providing leadership in the development, coordination, planning, administration and supervision of all aquatic facilities and programming.

Responsibilities :

Ensures the Arch Amenities Group Experience for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement / Values;

Standards and Expectations, and Arch Amenities Group Brand Standards.

• Adheres to policies of Arch Amenities Group.
• Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products. Orders all pool supplies.
• Writes articles or press releases for the department, when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate department supervisory coverage through use of a Manager on Duty (MOD) system and participates in the facility’s MOD schedule.
• Assesses all department employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently;

participates in annual performance evaluations, and, when necessary, assists in the termination process.

Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques.

Supervises and follows up on department’s guest requests and comments.

• Ensures facility is only accessed by actual members and / or guests, and that it is safe and secure at all times.
• Develops annual budget for pool operations and ensures fiscal responsibility through efficient scheduling of department and, when necessary, makes changes to stay within budgetary guidelines.
• Creates and implements an annual marketing and programming plan to promote all aquatic activities and encourage member participation and utilization.
• Develops member participation and recruitment plans; outlining in detail all promotions, programs, and, any expenditures.
• Designs, with the use of templates, forms, flyers, and promotional materials to be utilized in daily facility operations.
• Prepares bulletins and flyers for display on bulletin board, intranet, and possible newsletter.
• Maintains bulletin board(s).
• Ensures that the indoor and, if applicable, outdoor pools are clean and functioning properly at all times.
• Maintains pool licenses and verifies that all pool employees have current certifications.
• Other duties as assigned.

Qualifications :

• High School Diploma or GED required. Bachelor’s degree preferred in the area of Physical Education, Exercise Science, Health Education or related field.
• Minimum of one-year experience in an aquatics related management position.
• Certified as a lifeguard, pool operator, CPR, and First Aid (WSI and / or LGI certification preferred).
• Excellent communication skills. Must have excellent oral communication skills to work positively with different populations, in groups and individually.
• Effective leadership skills and strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and a strong work ethic
• Availability When Facility Is Open : This could include nights, weekends, and holidays.
• This position requires that the Aquatics Director be able to swim well enough to maintain current lifeguard certification and in physical shape to perform lifeguarding duties.
• Light Work : Exerting up to 20 pounds of force occasionally, and / or up to a negligible pounds of force frequently to move objects.
• This position required the ability to climb, balance, kneel, reach, stand, walk, push, pull, and lift.
• This position will require the following physical requirements : seeing, hearing and talking.
• This position may require exposure to chemical hazards.
• The position may require exposure to extreme weather conditions, including heat, humidity, and rain.
• The position will be required to use the following equipment : computer, calculator and copying machine.
• The employee may occasionally lift and / or move up to 25 pounds.

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

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