Job Summary :
The Data Processing Help Desk Specialist will answer questions and manage requests related to information systems (IS) production jobs.
Supervisory Responsibilities :
None.
Duties / Responsibilities :
- Assists users by answering questions and providing support in a timely manner.
- Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
- Records data required to analyze problems and track them to final solution.
- Prepares and presents reports related to IS problems and help desk activity for management review and action.
- Performs other related duties as assigned.
Required Skills / Abilities :
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Ability to explain technical information in understandable language to nontechnical staff members.
Education and Experience :
Data processing experience required.
Physical Requirements :
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
SR. TECHNICIAN - TECHNICIAN - Fire Technology Department Technical Support
Who We Are:The Fire Resistance Section conducts large scale fire testing of items and assemblies for a wide range of industries including commercial construction, marine and automotive.Products are built, instrumented, and evaluated for their fire performance....
Data/Voice Cabling Technician
Rx Technology has experienced tremendous growth over the last 25 years but continues to be family owned and operated , always striving to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships. ...
Audio Visual Technician (234644)
A hospital client of Medix is seeking an Audio-Visual Technician to assist their Houston office. ...
Technology Technician
Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff. ...
Tier Ii Information Technology Support Technician
Heavy emphasis on Service Desk experience as well as Onsite Support experience.Excellent customer service and communication skills.Talking customers through a series of actions to resolve a problem.Attention to detail and good problem-solving skills.Providing timely and accurate customer feedback.Ma...
SR. TECHNICIAN - TECHNICIAN - Fire Technology Department Technical Support
Who We Are:The Fire Resistance Section conducts large scale fire testing of items and assemblies for a wide range of industries including commercial construction, marine and automotive.Increase your chances of an interview by reading the following overview of this role before making an application.P...
Electronic Security Technician
Are you passionate about technology and eager to learn? Rx Technology is seeking driven individuals with strong computer skills, a commitment to excellence, and a collaborative spirit. Join Our Growing Team at Rx Technology**. Represent Rx Technology professionally, ensuring clear communication with...
Certified Fiber Cabling Technician
Rx Technology has experienced tremendous growth over the last 25 years but continues to be family owned and operated , always striving to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships. ...
Support Desk Technician
The Helpdesk Technician I is responsible for providing first-level technical support to end-users, resolving issues related to hardware, software, and other IT services. Sit or stand for 4-8 hours within a given day while conducting technology operations such as answering phone calls. ...
Entry Level Data/voice Cabling Technician
Rx Technology has experienced tremendous growth over the last 25 years but continues to be family owned and operated, always striving to maintain the principles on which it was founded: integrity, reliability and a focus on client relationships. ...