Customer Service, Sales and Marketing Manager

POSITION SUMMARY :

We are seeking a dynamic and experienced Customer Service, Sales & Marketing Manager to lead our international markets outside of the U.S. and China. The ideal candidate will have 3–6 years of experience in sales and marketing, with a proven track record in contract negotiations. Experience in the ophthalmic surgical device industry is preferred but not required.

ESSENTIAL FUNCTIONS :

Sales, Marketing, and Administrative Support

• Serve as the primary point of Sales & Marketing
• Manage trade show logistics, booth setup, and marketing materials
• Process orders and coordinate shipments
• Handle customer complaints and issue resolution
• Maintain and assist with global price lists
• Collect and apply customer payments
• Conduct distributor and post-market surveys
• Assist in distributor selection
• Follow up on sales leads and explore social media to increase brand awareness
• Analyze revenue trends and support reporting
• Contribute broadly to sales, marketing, and administrative operations

Distributor Network Expansion

Channel Management

Regulatory Compliance and Product Registration

Product Line Expansion and Modification

Other Responsibilities

EDUCATION, EXPERIENCE AND SKILLS REQUIRED :

Annual Base Salary : $100,000 – $135,000 DOE (Depending on Experience)

Location : San Leandro, CA (Onsite, Full-time)

Company Website :

Employment Type : Full-time