Operations Manager - Maintenance

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.

S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.

We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential.

Job Description

The Operations Manager - Maintenance is directly responsible for the management and oversight of operations for the occupied homes within their designated portfolio to include the financial performance related to maintenance in their market(s).

The Operations Manager - Maintenance provides direction and guidance to maintenance team members in their market(s).

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.

Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Understand the markets target metrics, goals, and overall vacant portfolio performance in order to direct the team appropriately and drive results
• Enforce / Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience
• Act as a training and quality control resource to ensure proper workflows for all market AMM-O's and maintenance coordinators, that handle occupied work orders, etc.
• Ensure that all inventory related to van stock and supplies is monitored and optimized for performance
• Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles
• Forecast / Manage Occupancy Timelines, and manage the Acquisition and Disposition Processes
• Ensure that all team members are properly trained and that they have the appropriate tools to succeed
• Display exceptional knowledge of Tricon's policies, processes, and initiatives
• Alert all appropriate management / parties immediately of any potential habitability / legal / escalated resident concerns / HR issues
• Communicate promptly and effectively any company updates, financial results, and new objectives with team members
• Collaborate with and support the Centralized Review team on project review
• Scrub all appropriate daily / weekly / monthly reporting for accuracy
• Work collaboratively with Operations Manager Vacant to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience
• Audit SODA / scope documents for accurate resident chargebacks
• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals
• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions
• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards
• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes / tools when needed

Qualifications :

• Prior property management experience required
• Ability to analyze multiple data sets and make sound business recommendations accordingly
• Collaborative, team player
• Ability to think critically and solve problems
• Excellent time management skills
• Adaptable to change and forward thinking
• Excellent communication skills both written and verbal
• Ability to work well using mobile office electronic tools and systems
• Basic accounting and math skills, excellent analytical skills
• Excellent Customer Service Skills required
• Desire for continuous development
• Knowledge of Yardi preferred

Minimum Requirements :

• BA / BS preferred or equivalent experience
• At least 5 years of residential management, single-family home preferred
• Demonstrated attention to detail
• Basic financial acumen

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

• Frequently required to sit; talk; and hear.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and / or move up to 10 pounds.
• Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.

By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.